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Description

As the leading meal-kit delivery service, HelloFresh knows a thing or two about getting dinner on the table.
Whether you're a HelloFresh customer, or you're just interested in exploring our recipes and learning from our great tips & tricks, download our app for FREE today!
APP FEATURES:
- Delicious recipes that you can explore, sort, save to favorites, rank, and share with your friends and family.
- Cooking tips and tricks, along with step-by-step guides to help you through the prep of your meals.
- Details about your upcoming delivery as well as a cooking mode control will be available on your Apple Watch.
- When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone only)
- Flexible online account where you can easily update your meal selections or subscription settings at any time.
- Order status updates to help you plan ahead, and keep your mind at ease.
What is HelloFresh? We're a leading meal-kit delivery service that creates a variety of healthy and delicious recipes each week. You select your favorites, and we ship you all the fresh pre-measured ingredients for free. Our simple 5-6 step recipes are cooked in around 30 minutes. So, ditch the stressful meal planning, skip the supermarket lines and forget takeout. You deserve hassle-free, fresh and delicious meals every night of the week!
**********
If you need help or have any suggestion, email us at iosappfeedback@hellofresh.com. We'd love to hear from you. If you like the service, please take a few minutes to review our app.

What's New in Version 20.35

• This release includes some sweet stability improvements

Seller

Name

Hellofresh GmbH

URL

https://www.hellofresh.ca/app

Information

Developer

Categories

Version

20.35

Size

165.4 MB

Game Center

No

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 10.3 or later

Devices

iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, Dutch, French, German, Swedish

App Store: Customer Ratings

All Versions

 4.0 (1,603 Ratings)

App Store: Customer Reviews

Excellent.

 – 
Sweets1200
 – 
2020-09-16
Version 20.35
I just signed up for hello fresh and I received
my first food order this week. Everything was easy and smooth. Ordering was easy. The delivery was on time. The food was packaged great. Cooking instructions were
Easy to follow and everything tasted great. No complaints. Excellent.

Upset

 – 
rockshanne02
 – 
2020-09-12
Version 20.35
I don’t like the menu at all and one week and an half in advence the money have been already took in my card...

Do NOT use Hello Fresh

 – 
BrighettaPayForwardFund
 – 
2020-09-07
Version 20.35
We have:
1. Missed supplying groceries for our 82 yr old parent who lives far away;
2. LOST MONEY BECAUSE OF not 1 but TWO MISSED DELIVERIES!!!!
Order 1: we used a “free” box. She didn’t know how to use the App (she thought she understood and wanted to choose her own items). She called and the customer service rep helped her choose the items and THEY NEVER ARRIVED!
When I found out, I called and they magically couldn’t find a record of her call. So, fine. We went through the process again, this time I connected my PayPal to her account and I did the ordering. We did it over the phone again only because the Hello Fresh customer service rep said he could take care of it and ASSURED US this would get taken care of.
Order 2: We ordered AND PAID for a box to send to my 82 yr old mum. As I said, I used my own PayPal account. The money came out of the account - FREE WAS NOT FREE!
She just told me the box NEVER ARRIVED. She assumed that HF didn’t take the money from us until it was delivered.
How do you do this to us and an 82 yr old woman. You’re nice on the phone, assure us that she’ll get it. She WENT WITHOUT HEALTHY FOOD! She ate soup and preserves that I’d left in her cupboard because I hadn’t arranged alternative groceries that week.
The person I spoke with on the phone when I ordered assured me that THIS TIME, it would be fine and they had NO idea what happened. Stop lying to us, refund our money back to our PayPal account and cancel our account.
Do NOT rely on this service for yourself or anyone else you care about.

Received the wrong food, they did not correct the problem.

 – 
GoblinPumpkinKing
 – 
2020-08-27
Version 20.35
I used this service for months with no problems. They made a mistake and sent me the correct meat, but the wrong bag to go with it. Tried emailing them three times and received no response. Cancelled my subscription and have no interest in using this company again.

Awesome service !

 – 
itsbigmint
 – 
2020-08-25
Version 20.33
Not only does there app rock they have such amazing food and come so fresh ! I couldn’t believe it until I tried what an amazing company !! You guys rock

Price hiked

 – 
Cregagh7
 – 
2020-08-18
Version 20.33
I compared the price per meal on the app and the price per meal ordering online. It is significantly more expensive to use the app. I guess that’s how they pay for the app. Just order online.

Issues with orders

 – 
ggg777cg37
 – 
2020-07-24
Version 20.29
The reason I’m leaving a 1 star review is because this company had multiple chances to get things right with my orders and failed to do so, and while the problems on their own weren’t enormous, there were so many problems with no recourse. Also, the food is simply not worth the price. You can purchase these ingredients for around half the price at a grocery store or even less, and you won’t have to deal with substituted or missing ingredients, or out of date vegetables. With an app name with the word “Fresh” in it you would expect the freshest ingredients always and a sincere explanation as to the absence of fresh ingredients if it did occur however that’s not what I got, and, with the inflated cost of food I believe my rating of 1 star just. I didn’t list every problem I had in this review. P.S. Some of the recipes tasted really good, but I honestly think this company should just sell cookbooks or something because they can’t get the fresh food delivery thing right.

The best

 – 
Vsmit718485928165
 – 
2020-07-23
Version 20.29
Love the meals and options. Always a hit. Their customer service is top notch, probably one of the best companies I’ve dealt with in a very long time. Very quick resolutions to any issues.

App will NOT work if you change your email

 – 
Brittany's Mom1
 – 
2020-07-23
Version 20.29
I can only log in to Hello Fresh using Safari. I can no longer access via this app. I have deleted and added back numerous times but it only wants to allow me to access via facebook which is NOT how I want to access. Is this an issue for anyone else? Is there something I am doing wrong??

Paid for nothing?

 – 
ZombehWolf
 – 
2020-07-17
Version 3.44
I paid where is my box??? It says it was delivered but I don’t have it. Not good enough. 1 STAR scam

I really like the recipes

 – 
Superspps
 – 
2020-07-16
Version 3.44
I got an offer of 16 meals for 77.49 CD. I really like
I cook a lot and I have so many ingredients around me that when I see is only few ingredients I need to do this recipes

not fresh vegetable and raw avocado

 – 
，，.....
 – 
2020-07-12
Version 3.44
very expensive food and bad material

Poor service & not as good as Goodfood

 – 
k8iechen
 – 
2020-07-11
Version 3.44
Disclaimer, have only ordered from Hellofresh and Goodfood; comments below are made in comparison.
Quality of goods: Quality of groceries and spices not as great as Goodfood.
- Packaged meat is hard to say but vegetables are in visibly worse states upon arrival
- spice packs are relatively simple compared to a greater variety from Goodfood.
Presentation
- they use frozen water bags to keep groceries cool but the bags leak and when I opened the box:
—— everything was soaked and the recipes were hard to read
—— ice is typically almost entirely melted, so the quality of meats was a little concerning
Service
- when contacting customer service, I was hung up on.
—— web app is buggy and sometimes the chat window option doesn’t even appear.
—— the agent hung up 5s after asking if that would be all; I had been typing another question.
—— web app was frustrating to use, and I work in the software industry
—— at first I was frustrated that Goodfood didn’t have an iOS app, their web service was more than satisfactory. I reached out to their customer service as well for cancelation (personal reasons unrelated to satisfaction) and they were incredibly warm and helpful.

DONT BUY

 – 
Clover3331
 – 
2020-07-11
Version 3.44
We were told to refrigerate our tomatoes (you should already know you don’t refrigerate tomatoes) they were green with green juice spilling out of them. Our ingredients were going bad 2 days before the best before date. They also denied that we ordered garlic bread which was clearly being shown through our app. The support app was glitching on my IPad and deleted chat and it was a pain to understand that we ordered the garlic bread but never charged us or delivered it too us, they missed the order. Please do no buy

Big fan

 – 
easyfoodfan
 – 
2020-07-05
Version 3.44
Amazing fresh food and super eco friendly. What a great recipe.

Great food and easy to prepare

 – 
2jewlz3
 – 
2020-06-26
Version 3.43
Provided great and easy instructions. Food was really good as well! Portions are really good and filling! Definitely would recommend! :-)

Best delivery service!!

 – 
erikpeterson613
 – 
2020-06-24
Version 3.43
⭐️⭐️⭐️⭐️⭐️

App is fine but service is hard to cancel and recipes time consuming

 – 
kifksy
 – 
2020-06-16
Version 3.43
The meals take MUCH longer to prepare than the recipe indicates. Not appropriate busy families who want to get dinner on the table quickly. Tried to cancel twice and ended up having to call the company and deactivate my account to get them to stop sending me boxes. Impossible to delete account so credit card info stays on file. Do not recommend.

New update didn’t fix the app

 – 
Imjbraat
 – 
2020-06-15
Version 3.43
I can’t see anything but the current week in the app. I have tried going to the website and I can’t see any weeks in there. I will have to cancel by Wednesday if this is not fixed as I won’t be sure what I am getting next week.

New update broke the app

 – 
AyshaS
 – 
2020-06-14
Version 3.42.2
Can no longer see any recipes for your current meals nor does it list any week other than the current week. Very buggy!

Bog au menu

 – 
cynthia.frechette
 – 
2020-06-13
Version 3.42.2
Ça fait 1 semaine que je ne peu pas voir le menu car l’application bog

Reluctant to Try Hello Fresh

 – 
Bini-kins
 – 
2020-06-10
Version 3.42.2
I was raised to buy in bulk and be economical so the idea of receiving food pre-measured at home with a recipe seemed rather a foreign concept. My son moved out a year ago and tried Hello Fresh and soon became a regular customer. He was learning how to cook eating healthy and having fun with it!
Cooking for a family of 4 for over 30 years and then having to cook for 2 meant that I always had too many leftovers . So I had to try Hello Fresh to see what portion size was and also for new cooking ideas.
I am totally loving the experience, the recipes and the fact that I don’t have a whole head of celery wilting in my fridge when all I needed was 2 stalks for my recipe! Hello Fresh gives you all the ingredients, measured for the recipe and that is peace of mind as there is no waste!
You gotta try it!

Customer care assistance

 – 
MSchutte135
 – 
2020-06-09
Version 3.42.1
Thank you for the good customer care I was given regarding a missing ingredient. Very happy about the resolve.

Thank you

 – 
Wayne Capper
 – 
2020-06-07
Version 3.42
Meals are very easy to prepare and the taste is amazing, thank you

Doesn’t synch with my Plan

 – 
redcedar2004
 – 
2020-06-04
Version 3.42
I have struggled with the app for hours trying to get it to work with my plan. The only way I can edit my plan right now is on a laptop which I have to do at work.

Poor service, no idea about the meals.

 – 
Carlsberg38
 – 
2020-06-03
Version 3.42
Good luck contacting them. Even if you've never tried it they’ll force you to pay full price: I spent over 2 hours trying to give them my business (solve an address problem) by phone, Facebook and then app chat, and after resolving it they say my discount code can’t be used now. I’ll take my business elsewhere where they honour their introductory offers, because I’ve never tried this but they’re making it difficult to access.

Terrible service. Don’t use it.

 – 
Triplern
 – 
2020-05-22
Version 3.41
I highly caution anyone ordering from this company. The food was questionable at best- especially the meat.
Calling to give feedback and ask about food quality is not enjoyable either. Terrible customer service- terrible food.

Disappointed with hello fresh !

 – 
Salem9487
 – 
2020-05-19
Version 3.41
I recently signed up with hello fresh because I got a promotion and wanted to avoid the grocery store. The first box came with some wilted vegetables but it wasn’t a big deal! I also got some freebies to send and when I sent one to my sister who has a child with a medical condition and is considered high risk during this covid situation, I paid for it to help her through this tough time as she cannot work. It was going to a DIFFERENT household and a DIFFERENT customer yet hello fresh canceled the order. Their customer service email reply was condescending and sarcastic. I am really disappointed with the service I received from this company.

Michaela Varughese

 – 
michaela varughese
 – 
2020-05-16
Version 3.40
Amazing!

Gourmet

 – 
Gaspekay
 – 
2020-05-15
Version 3.40
We order for 2 as seniors, we usually have enough for the next day with an extra little side. It's economical and a lot less shopping trips especially these days is a plus. I love to cook so it's not a problem. We love a lot of the vegetarian meals also.

Fresh and yummy

 – 
pamalke ab
 – 
2020-05-14
Version 3.40
Thanks for the recipes and nice details and timings are perfect! Love love love that it comes with it all!

Easy to use

 – 
Nikki1234nr
 – 
2020-05-14
Version 3.40
Love hello fresh! love the app! Modern, colourful, and easy to use for anyone, everything is right at your finger tips, access to your meals, reviews and account settings are easy to manage! Never an issue!

Meals

 – 
Dawn McGregor
 – 
2020-05-11
Version 3.40
Are great and food is good too

No response and no credits for referrals.

 – 
BonanzaTBear
 – 
2020-05-11
Version 3.40
I am very disappointed. I’ve referred 4 people, who all enjoyed the service, but received no credits. I’ve sent 3? Or so emails to the “contact” email and still nothing. Needless to say, I’m not referring anyone else and I’ve stopped using the service. Also, requested no seafood on the apps and it keeps adding seafood menu items. Fix the glitches, fix the unresponsive customer service.

Impossible to unsubscribe

 – 
Super super shooter
 – 
2020-05-10
Version 3.40
Food is great but too expensive to get every week, you can skip a week but can’t pause your subscription and they make it almost impossible to cancel your subscription. I accidentally got a box this week even though I didn’t want it because I forgot the skip this week. It shows a way to unsubscribe on their web page but it didn’t work when I’ve tried.

Horrible Mother’s Day Gift

 – 
Aqua88888888
 – 
2020-05-09
Version 3.40
My Son gifted me a week’s worth of meals but by the end of it I was paying Full Price for terrible meals! One dairy-free, gluten-free option! Ridiculous! Do not gift meals to friends and family!!!

Disappointing

 – 
mars123987
 – 
2020-05-06
Version 3.40
App is whatever. Company screwed me out of receiving my first free box, therefore I cannot use any “new customer” promotions. Disappointing and customer service is very uninterested in helping their customer. Very disappointing service!!!

Meh

 – 
:.nikko.:
 – 
2020-05-06
Version 3.40
Food was subpar. First order steak was opened and bleeding out through the box. Second order all my veggies were slimy and had to be thrown out.
Then.... it got WORSE. Tried to cancel. Charged anyway. Finally refunded. Then the next week charges EVEN MORE and now no one is answering me. Opened a PayPal claim against to have this fixed. Terrible customer service and no customer satisfaction

App does not work

 – 
torontotatubear
 – 
2020-05-05
Version 3.40
I love your food. It’s fantastic.
This app, however, is the furthest thing from fantastic. It’s really, to be honest, really non-functional.
Every time I attempt to use the app, it’s always a “Oops something went wrong. Retry” and when you retry it’s the same thing.
Please fix these bugs. It’s annoying to have to go to the website instead of using the app meant to replace the visit to the website in the first place!
Again, great food, but not a great app until the bugs are fixed.

App doesn’t work

 – 
ahumanbeing_notatroll
 – 
2020-05-05
Version 3.40
The app worked once, and now when I open it I receive an error message saying “Oops, we encountered a problem!”. The support link in the App Store gives me a “4 Oh 4” error.

Can’t imagine not using it

 – 
JennaTimone
 – 
2020-05-04
Version 3.40
Have been using HelloFresh for about 2 years and not a week has passed that we’re not thoroughly impressed with the meals, the delivery, the options, the app performance etc. Have brought so many friends and family on board the HelloFresh train!

Easy to use

 – 
nicp2020
 – 
2020-05-03
Version 3.40
Love the app! I love selecting the meals, saving my favourites and all my account details at my finger tips. I have never had a problem with the app and recommend it to anyone using Hello Fresh

Best ravioli ever

 – 
Nancy oakville
 – 
2020-05-01
Version 3.40
The sauce in this recipe is so easy and so incredibly tasty

Not great..

 – 
mbzrgk
 – 
2020-05-01
Version 3.40
Definitely not fresh and sketchy cancellation policy
Got a week's delivery on recommendation from a friend.
3x meals arrived on Tuesday. They were +mediocre but at least very simple to make.
Called to cancel on the Friday and was told it's too late to cancel next week's delivery, and they couldn't possibly even delay because everything was already "ready to go". Out $80 now.
Not sure how "fresh" food that's ready to go 5 days in advance is.
Also not sure how I was expected to actually trial their dishes if they arrived Tue and Fri was already too late?

Can’t cancel in the app

 – 
Andrea Kurt
 – 
2020-04-29
Version 3.39.1
What a lousy design that you can’t cancel your service through the app, you have to login through their website (hopefully you remember the password) and that’s after spending 20 minutes in the app trying to find how to cancel. And it’s not easy to find the cost for the boxes either; very poor design. But I have a feeling those are intentionally designed that way.

Cumbersome

 – 
Touchstone....
 – 
2020-04-28
Version 3.39.1
The app is not helpful when your box is not delivered due to a shipping accident. Can’t figure out how to reorder.

Very impressive

 – 
juronw
 – 
2020-04-27
Version 3.39.1
Everything was well packaged. The recipes I have tried so far are very tasty with well written instructions.

Can’t redeem gift cards by app or safari on iPhone

 – 
Warren5879
 – 
2020-04-25
Version 3.39.1
When redeeming a gift card on the iPhone app or safari browser the boxes to choose the number of people and servings per week are missing. Tried multiple times, tried update app, nothing works. Will have to try using a “real computer”.

I can’t stop telling people how much I love HelloFresh!

 – 
Rizzo Lin
 – 
2020-04-22
Version 3.39
My friends are starting to think I work for your company because I’m constantly raving about the great food and service. Love the whole concept, love the app, love the recipes, LOVE that I can share free boxes with the people I care about, and the price is completely reasonable. I don’t know how you do it week after week (especially during this whole pandemic mess), but keep up the great work! Thanks so much.