2026-02-15
Complete Fraude
As soon as you input your card details they start deduct for even browsing their menus set order automatically and not gonna refund it
Updating
-1
#44 in Top Free Apps > Food & Drink
+2
#11 in Top Free iPad Apps > Food & Drink
iPhone Screenshots
iPad Screenshots
Description
As the leading meal kit delivery service, HelloFresh knows a thing or two about weekly meal prep, cooking a delicious dinner and getting food on the table quickly. Join the thousands of Canadians that have discovered the many benefits of this time-saving meal planner.
With HelloFresh, choose from over 35 delicious recipes each week and get them delivered to your door. Your food delivery will come with step-by-step instructions and pre-measured, fresh ingredients you need to cook delicious meals in your kitchen. Use our app as a weekly meal planner and explore the wide range of recipes. From Calorie & Carb Smart dishes to Quick & Easy meals and vegan and vegetarian recipes, there are delicious meals for everyone.
Whether you're already a fan, ready for your first food delivery, or just interested in exploring our recipes and learning new tips to get cooking in your kitchen, download our meal planner app for FREE today!
HOW DOES HELLOFRESH WORK?
- Let us be your meal planner! Choose a meal plan and select the recipes to suit your dietary and taste preferences like vegan and vegetarian recipes and Quick & Easy meal prep options for you to cook in your kitchen.
- Your food delivery will include step-by-step recipes and all the fresh pre-portioned ingredients you need for your meals, ready for cooking your weekly meal prep in your home kitchen.
- Get cooking with your delivered meals and make easy meals that will be a hit with everyone at the kitchen table. Explore new cooking techniques or perhaps your new favourite food or dish!
WHY USE HELLOFRESH?
We know how time-consuming meal planning, grocery shopping, and meal prepping can be. That's why we take the stress out of cooking with weekly food delivery featuring easy meal kits delivered to your door, so you can spend more time enjoying your meal. Here’s how our meal planner makes cooking dinner easy and simple:
-Every week, our chefs create a wide range of recipes using fresh, in-season produce that are easy to prepare in your kitchen. From classic favourites to unique vegan and vegetarian recipes, there are easy meals to suit everyone with HelloFresh.
-Stressed out from meal planning and cooking? Dreading grocery shopping? Need more inspiration for vegan and vegetarian recipes? We got you covered! Our team creates a wide array of recipes that feature easy instructions and are a breeze to make in your kitchen. And say goodbye to grocery shopping. Your food delivery comes with pre-measured fresh ingredients so nothing goes to waste.
-Choose a day and time that works best for you and we'll organize your food delivery and have it sent straight to your door. Our insulated boxes are designed to keep your food cool and fresh, so you don't need to be home at the time of your food delivery. Plus, you'll receive a tracking link to follow your food delivery on your meal planner app until it reaches your door.
-With our recipes you won’t need any fancy kitchen equipment or techniques. Our mission is to help you get more delicious and easy meals on the table in no time.
WHAT WILL YOU FIND ON THE HELLOFRESH MEAL PLANNER APP?
-Thousands of delicious recipes, from a wide range of categories like quick and easy meals and vegan and vegetarian recipes that you can explore, sort, save, rank and share with your friends and family to get more comfortable with cooking.
-Cooking and kitchen tips for meal prep, along with step-by-step guides to help you cook your meals.
-A flexible online account where you can easily choose your meals for your next food delivery or change the subscription settings for your meal plan at any time. Plus, keep up-to-date with your food delivery order.
-When you finish preparing your food, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake.
******
If you need help or have any suggestions, email us at iosappfeedback@hellofresh.com. We'd love to hear from you. If you like the service, please post a review of our app.
What's New in Version 26.8
• This release includes some sweet stability improvements
Seller
Name
Hellofresh GmbH
Information
Developer
Categories
Version
26.8
Size
512 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 16.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Danish, Dutch, French, German, Italian, Norwegian Bokmål, Spanish, Swedish
App Store: Customer Ratings
Ratings & Reviews
4.7 of 5 (38,235 Ratings)
App Store: Customer Reviews
2026-01-31
Impossible to cancel subscription
I get y’all like to make it hard for people but for F-sake’s can y’all just add a button and make it easy???? The answer is yes. Losers.
2026-01-29
Can’t change meals
Restarted our subscription after not having it for a couple of years. Went to edit the meal we’d receive. True to add a meal and a notification popped up saying something like “remove a meal to add a meal” but there’s no place to remove a meal. Horrible UI.
2026-01-29
Reduce the minimum for ordering
2 people and 3 meals is too much for myself and I’d appreciate if, like other companies offer, I can have 2 people and 2 meals
2026-01-24
Pas de livraison
La première semaine tout a bien été mais la deuxieme et troisieme semaine nous avons rien recu et jai demander un remboursement que je n'aie toujours pas eu 😓
2026-01-23
Bug
Theres a bug with your app i can no longer select future meals
2026-01-21
Great app, however didn’t work out.
Loved the first week, after that though I found I didn’t have time to cook every day. Would love to come back if there was an option to cook one large meal to eat throughout the week. IF you do have time to cook everyday though this will work perfectly for you!
2026-01-15
Make it difficult to cancel
Predatory subscription service. Took me an hour on the phone to cancel. Absolutely unacceptable.
2026-01-12
More produce
We loved everything with one exception…..not enough produce. The starch and meat portions are good….but the veggies are skimpy. You allow us to increase or change proteins, for extra charge….please allow the same for the veggies. Thank you so much🙏
2026-01-11
Manipulation des choix
Le système change nos choix allègrement. On ne peut pas ce fier du tout à Hello Fresh de respecter les choix qu’on prépare à l’avance. Ils nous ajoute et retire des plats que nous avions choisi. Ça pourrait peut-être être qualifié de frauduleux. Même au service à la clientèle ils insinues que c’est nous qui avons fait les changements.
J’ajoute que les dates de péremption sont tellement exact que les légumes et les viandes deviennent impropre à la consommation tout de suite.
Étrange et questionnable.
2026-01-07
Customer service is not helpful when you need a refund
I love HelloFresh. I use it weekly. I depend on the groceries.
I had a meal box show up late on a Friday so they failed to deliver over the weekend ….Everything was rotten and they will not honour it.
2026-01-01
An ADHD dream
I have ADHD and that means making decisions in the kitchen can be stressful. But this is great for 3 reasons
1: it comes to your door so you dont have to get overwhelmed shopping
2: everything is pre-portioned so no worries about that
3: the hello fresh team was mindful about picking recipies that don’t use too many dishes which is great for my brain too! I hate cooking but this makes it manageable. Plus i find the 2 servings means its enough for lunches the next day.
I think the ground pork recipies are not great and are better with ground beef personally, but otherwise theres something for everyone! Everyone at my work compliments my lunches
2025-12-31
Not good
They make cancelling the plan difficult. Also, too many boxes per order.
2025-12-27
Good app / Missing Items Delivery
The app is easy to use. However, when I received my first delivery the main protein ingredient was missing from all of my meals: chicken, beef, ravioli, shrimp. At least I was given a full refund. I cancelled my subscription.
2025-12-22
New meal selection layout = FAIL
The new meal selection layout is terrible. Pictures are too small, and meal title text gets cut off because of the lack of available room. Blows my mind that this gets through any sort of UX testing. Change for the sake of change? Huge fail.
2025-12-04
Scammers
I wouldn’t be surprised if there’s a lawsuit against this app one day. There’s literally no option to cancel your plan within the app, you have to go to their website. They deliberately make it frustrating by only offering an option to skip, hoping you eventually forget to skip again and get charged. It feels completely intentional. I hope they get sued for this and I’ll gladly put my time and energy to join the lawsuit.
2025-11-24
So glad I tried it!
This experience with ordering food from HelloFresh could not be smoother, more positive and tasty! I am thrilled, thank you!
2025-11-24
Thieves
They advertised 27 free meals after payment there was no credit for free meal there was no mention of promotion. Their support is non responsive. Their entire online presence seems to be a scam of grabbing left over groceries shoving down into a bag sending it to locations while pretending it’s chief cooked meal with photo pictures. Shame on you!
2025-11-17
Aucun historique paiement
Aucun historique paiement aucune facture rien mais pas contre l argent sur le compte en banque a bien ete débité une app qui essaie de prendre votre argent sans que vous le voyez, impossible d’annuler un abonnement depuis l app et le site web
2025-11-16
🚨 STOP THIS SUBSCRIPTION TRAP RIGHT NOW 🚨
This app enrolled me in a recurring subscription without consent.
I placed one test order and was charged $76.19 for a renewal I never approved.
I never created a password or completed an account — yet the auto-billing occurred anyway.
HelloFresh provides no functional Canadian support email, making it impossible to dispute charges directly.
The meals delivered did not match my dietary selections, and two remain untouched.
Customer service refused cancellation even though I called the same day the charge appeared.
This raises serious concerns under consumer protection and subscription transparency standards.
I have filed reports with CFIA, Ad Standards Canada, and will dispute the charge through my bank.
Use this app with extreme caution. Unauthorized billing is a documented issue.
2025-11-14
Subscription
They have made it impossible to cancel the subscription. Can’t find option in app. They say login through website. But that links open the app again.
2025-11-12
Way too expensive
It’s a great price for the first box, but the second was 80$ for 3 meals, it’s not worth it for me, it’s cheaper for me to eat out every night. They also make it super difficult to cancel your plan too. Don’t get me wrong the food was delicious but if I get the ingredients myself and just use the recipe it’s a lot cheaper.
2025-11-10
Change in delivery service provider
The box arrives to late, it arrives after dinner. This is since the delivery service has changed.
2025-10-27
Worst app ever, nothing works
Constant outage and nothing works
2025-10-27
My card had expired yet they kept charging it.
Half the time I don’t even want a box and they send a box. I don’t understand how they can just send you a box without you confirming you even want it or not. Half the time I get a box of stuff I don’t like because I don’t even know a box was ordered till the last second.
2025-10-24
Expensive and difficult to cancel
Coupons are applied in such a way that is almost not comparable to what the coupon says.
It is expensive without a coupon, but you cannot cancel your subscription through the app. You need to log in through the website and speak to an agent. It is very annoying.
Overall, I would not recommend.
2025-10-23
Scam of an app
I originally started up my account in May of 2023, I was unable to keep up with the prices, so I decided to cancel my subscription. Here we are more than two years later, I decided to start my account again to try it out because the prices had dropped, I’m a single mom on an ridiculously tight budget, eating healthy is crucial.
So I decide to reactivate my account, give it a go once again. I lived across the country in 2023, British Columbia to be exact. I currently live in Manitoba. I had to make an order & pay for an order before I was able to remove my previous address, I wasn’t able to update my current address, nor my phone number.
The order has been delivered, but I did not receive it, it got stolen because I just noticed my phone number from 2 years ago was on the account. A refund has been issued but this is simply unacceptable. You would think the option to update your account prior to a payment with be a standard.
The app is great for recipes, at least I’ll be able to use their recipes and just buy my own groceries.
2025-10-15
Terrible customer service
If you cancel your subscription with them, they call and bug you every single day from a new phone number so that you can’t just block their number. Never sign up with this company!
2025-10-06
Fraudulent tool
I have canceled my membership a couple of times with confirmation via chat (there no option to cancel in the app). But they keep charging me. I tried reaching out via their Facebook page, no one is responding. I enter data it requests, but it never connects me to a human. Shame.
2025-10-01
To Developers and owner.
Chat-bot is not help full doesn’t provide you the answers that you want. Have to figure out on my own how to cancel everything. Phone number for their customer support is not correct/updated. Can’t cancel meals and the sales person did not explain properly that it will be weekly deliveries. auto charges 3days before delivery
Meal was good and lots of options.
But please update your chat-bot, update your customer service phone number. make it also easier to cancel orders “NOT SKIP” only option include as well the cancellation of payments.
2025-09-21
BEWARE
If you get gift cards for Hello Fresh, you need to call them in.
They then apply them as they see fit and not necessarily to one order.
So if you apply a $200 gift card? They might split it across 2 orders.
Also BEWARE! If you cancel an order etc, they will quietly dispose of that money.
They will NOT put it onto the next order - you will have to phone and chase them.
They will label it as a “discount” on your bill and you spend your time fighting to get it back.
Especially if you encounter agents that insist that they gave you this “discount” and it’s not your money to begin with.
So if you use gift cards, watch them like a hawk!
2025-09-20
APP DOESN’T WORK
Ever since the app updated itself I’m not able to open it. It crashes instantly.
2025-09-19
Disappointed
This app took my money several times, then l was cool with it because l could get the food from that credit but until now it keeps concealing my box . I will never use this app again
2025-09-05
No
What a joke, tells you you’ll get 20 portions free, then it’s only 1 box, then you’re paying 50% of the cost?
Get your facts straight, what a confusion mess.
Delivery times from 8am to 10pm? With no way to include a buzzer code or instructions?
If you were trying to make this convenient, you failed.
2025-09-05
Cancel subscription
You advertise you can cancel anytime but I have not been able to cancel on your website. Which only makes me mad.
2025-09-03
Update ruined app
The app updated itself last week and now it won’t open. I am assuming it’s not compatible with my IOS version (the port in my phone doesn’t work any more so I can’t update IOS as it requires my phone to be plugged in). So not sure how I can select my meals anymore. Guess I will have to phone and cancel membership. So annoying.
2025-09-03
App doesn’t work
The app no longer works when opening. Even when checking tabs the app does not show up.
2025-08-31
Constantly crashes/won’t open
Title
2025-08-29
Decent food, terrible app
I can’t believe I’m paying for this service. Some of the money I pay for the food (which is good not great) should go towards decent app UXD. Incorrect/inconsistent account information, a support portal that is difficult to locate (probably on purpose), a useless support chat bot, a mandatory form to fill out before chatting with a human, which apparently doesn’t even get sent to the human… on and on. I suspect that the company has had to choose between paying developers/ support team members (in other words, human workers) and profit. It’s very clear that profit has won, and the result is a service that I would recommend to not one person.
2025-08-25
Très compliqué d’annuler l’abonnement
La navigation dans l’application ne facilite pas l’annulation de l’abonnement. Les commandes de semaine en semaine se renouvellent automatiquement. On peut annuler 6 semaines à l’avance, mais il faut penser à annuler les 6 semaines suivantes. Impossible d’enlever la carte de crédit du compte. Il faut passer par l’institution bancaire pour bloquer le compte. Je viens de recevoir une commande dont je ne voulais pas. J'ai laissé à de multiples reprises des notes à mon compte comme quoi je ne voulais pas poursuivre l’abonnement et je n’ai jamais eu de retour de la compagnie. J’ai finalement trouvé l’onglet d’annulation de l’abonnement camouflé sous l’onglet déconnexion. J’ai vraiment l’impression de m’être faire avoir.
2025-08-21
Stop
I don’t want this anymore. Stop raiding my bank. Food is not worth it
2025-08-12
Small Portions, High Prices, and Unwanted Shipments
It’s so ridiculous — money was automatically taken from my account several times. The portions are small and expensive, and you have to spend a lot of time cooking them. Even after I canceled my membership, they still took money, and now, hopefully for the last time, another box is on its way to me — a heavy box with ice where most of the cost basically goes toward shipping and packaging.
2025-08-11
Wish I could rate 0/5
The food was okay the portions small, my first order was wrong so they made it up and refunded me since I have allergies and can’t eat specific foods, that was great although I still wanted to cancel my subscription since it’s wasn’t fitting my eating habits and lifestyle. The app makes it incredibly hard to unsubscribe to payments. I went away for a trip and since they only email you notifications for payment and delivery, the money was taken out of my account suddenly. When I went to ask them to refund the payment since I tried to cancel already and clearly was not successful, they told me since they refunded me on my first order (the one they messed up) that I can’t possibly get a refund and would be getting a store credit. I explained that I tried to cancel and won’t be continuing using the service, they stood firm on their no refund policy. I get it but also don’t understand having to lose money to a service I don’t want and be okay with it. Really difficult and not satisfied.
2025-08-10
Ripped me off
I thought it would help me order cheap meals but I noticed the price and deleted the app I didn’t make any orders it then took 79 dollars from me for 3 meals I didn’t even pick and when I called saying I didn’t order it they refused to give me my money back when they literally took the money out of my account the day of they could have cancelled it( also took money from me 3 weeks after deleting??) I didnt even have the app on my phone
2025-08-02
Shady cancellation practices
Won’t allow to cancel through the app, the cancel button is hidden. I had to go to my laptop to cancel it. Won’t allow me to cancel unless I have a reason for cancelling.
2025-07-19
Incessant Irrelevant discount codes
Would be nice to get discounts for my own subscription from time to time. Not only “invite your friends for this discount” or “heres a discount for new accounts only”
This is my 4th time making a new account cuz why wouldn’t I when you never offer discounts or benefits for existing customers.
2025-07-19
Cancellation not processed twice
I cancelled my subscription twice with the chat box and it kept charging me
2025-07-05
Fail
I wouldn’t recommend. The inconvenience is not worth the hassle. The idea is sound and I like having my meals ready for the next week without having to figure out meals. That said; the first 3 boxes, only 1 arrived. That’s 2/3 fail. They lied to me for 3 days, telling me my box was on the was, even though the tracking said there was nothing coming. They finally refunded my $ only to find out they did not refund ALL of it! So far this has been a big hassle… not impressed!
2025-07-03
Garbage
Stop sending me physical junk mail. What a waste. There’s no way to opt out or contact you. All your produce has been trash and rotten last few orders but the price has gone up.
2025-06-28
Fausse Publicité
Le service client est décevant. Premièrement j’ai reçu une promotion de 11 repas gratuits, mais c’est de la fausse publicité car j’ai quand même des frais. Ensuite pour annuler une commande il faut absolument passer par leur service téléphonique sans quoi la boîte sera quand même livrée. C’est de l’arnaque et de la fausse publicité.
2025-05-19
horribly ran company that doesn’t care about customers
i would never recommend this company to anybody. i have never had so much trouble with a business before. they make it impossible to cancel your subscription, and then when you do, they call you months later almost begging for you to renew your account. they called me while i was in the middle of my shift at work and i said that, and she didn’t give me the option to hang up. i could barely understand her, and i clearly stated at LEAST once that i did not want to reactivate my account and i did not want more boxes. she said she can apply a discount to my account, and i said that’s fine but i don’t want to order anything. i got charged $60 for a box today that i did not order, and i wasn’t even aware that my account was active. i called the customer service line and they would not issue a refund (which is ironic considering they advertise 100% money back guarantee). this has been the worst experience i’ve had with any company. so shady, and so disappointing.
2025-02-19
Third time is the last time
Poor deliveries, poor quality and missing items. Non existent customer service and teeny fake credits (can’t really be used) for problems. We’ve tried HF three times and now we are done. Don’t waste your $$money$$!
2025-02-04
Poor customer service
Tried to cancel order but missed deadline by a few hours. Even though order wasn’t shipping for a few days, they didn’t cancel it. Furthermore, I wasn’t even going to be home so it would be delivered to a door and be stolen. Best they offered was 50% off but they couldn’t cancel order give money back. I will cancel with them and go to a competitor.
2025-01-22
Subscribe automatically
It automatically subscribes, charges you at 3 a.m. on Friday, does not allow cancellation within 3 days, schedules on Monday, and delivers on Tuesday at 9 p.m. The cost is $81 for a sandwich a salad a meatball mushroom stew
2025-01-21
Faulty
Skipped a week and got charged anyways. Customer service is no help no wouldn’t even offer a full refund. I did some research and apparently this is a common occurrence. Be careful.
2025-01-20
No cancel plan option in app
Review will remain a 1 star until you can cancel your plan through the app. This is a manipulation tactic so users will cancel for a few weeks and then receive a *surprise* delivery a few weeks later.
2024-11-25
Après quelques essais chez les concurrents, je suis revenue chez HelloFresh!
Après quelques essais chez les concurrents, je suis revenue chez HelloFresh!
Pourquoi je suis revenue chez eux? Pour la fraîcheur des ingrédients, le bon goût des recettes et la facilité de préparation des repas.
2024-09-03
Awful dark patterns trick users into ordering a first box without confirming payment or cost
Hello fresh makes you enter your credit card details before you can see the full price for your first box from them. Automatically, they prepare an order that you cannot cancel without calling their call center. Their cancellation flows are full of dark patterns making it as hard as possible to cancel the order you accidentally made thanks to their misleading signup flow.
I will never do business with Hellofresh again and discourage anyone else from signing up. Such shady business practices.
2023-12-07
Impossible to cancel subscription
Beware of this subscription program. There is no place to cancel through the app. Even going the the Help section, the route it details to cancel DOES NOT exist. I want to cancel but cannot so now I am stuck. WHAT A SCAM
2023-12-05
Too hard to cancel subscription
Tried canceling my subscription and deleting the app then a random box shows up at my door like a month after not order anything now I have emails asking to pay for food I didn’t order and can’t afford.
2023-12-01
Cannot cancel subscription
Impossible to cancel subscription, bunch of scums
2023-11-15
Agent are not cancel the account
Make sure that the agent mention the cancellation and you received email cancellation, what ever they told that you will never receive the product ever.
MENTION CANCEL THE ACCOUNT
2023-10-01
ABSOLUTE SCAM
These guys have been charging my credit card weekly even though I have already deleted my subscription and my account. Theres no way to stop future charges from them and you can only dispute it with your bank. Hello fresh support wont help you stop these transactions, you just get passed on to the next department. DONT DO BUSINESS WITH THEM. Do some research online and see how many people have complained about the very same thing (check reddit and better business bureau)
PS: the food is waaay too expensive for mediocre meals. Thats why I canceled my “free” subscription. Turns out you can’t stop them from charging you more
2023-08-08
Careful
This company charges you even if you cancel your plan. No way to be refunded. The app is made for you to put your credit card information before you can modify or cancel. I’m very mad for being charged almost 100$ even if cancelled my plan right away.
2022-03-02
app not working
after the last update the app hasn’t worked on my phone. after the loading page a retry button comes up and says oops, we encountered a problem. please try again later.
2021-12-25
Can’t Deactivate My Account
The food was good, but I can’t deactivate my account. I forgot about it cause I couldn’t find the “Manage” button in the account settings. Now I’ve been charged $164.98 CAD and I can’t even accept the delivery cause I’m out of town for the holidays. Money down the drain due to a bad website and I can’t even email a customer service representative. I prefer ChefsPlate.
2021-12-18
Forgot ground beef. Trying to cancel is so complicated
I got my first order today and it’s missing the ground beef for the meatballs. I talk to client care and they give me a $15 credit on a full price box. Well, I see what they’re doing. Maybe I never wanted to pay full price for a box, I just wanted to use the deal. Now I can only use the credit on a full price box. Sneaky way to make me pay full price. Then I try to cancel the whole things all together and they make it impossible. Wasted a good junk of time trying to do it only to end up calling them after all. Chefs plate is way better. I gave these guys a chance and they failed. Back to chefs plate I go. Thanks for nothing.
2021-12-14
Awful in App fail
The worst in App communication to report failed (rotting box ingredients). Can’t call, message, love chat without signing in over and over. Multiple email requests unanswered. Nice bait and switch customer automated ‘system’.
2021-12-09
Want to overpay for rotten food?
Literally every week I was using this service something was wrong with the food I got. Would go bad way too quick. It was overpriced even if it wasn’t bad.
2021-12-04
Don’t know the apl but the service
Is overpriced and predatory in its setup. It asks your payment info before it shows you the possible meals, and the language isn’t clear regarding if you are being charged right then or only after your pick your meals. Even after I finished creating my account I got no prompt saying I’d been charged. Only when I went to cancel the account literally seconds later, did I get a notice saying I’d already been charged for the first week. I didn’t even pick the meals! This is predatory bordering on scam behavior, and I think I will be reporting to the bbb
2021-10-12
Malicious payment options
Auto renewal of plan when you want to only see your options of renewal. When you look to see your choices it’s deceiving and your plan is automatically made active without confirmation or consent. To cancel a plan you have to call customer service and speak to support and go through hoops. To have them remove your automatically renewing payment information or delete your account you have to submit a formal request with costumer service and wait three to five days for someone to get back to you.
I’m still waiting.
2021-09-12
Scam
Hello fresh called me after I cancelled my service to offer me a discount for future orders. The lady lied to me, telling me that she was just going to send me a coupon that I could possibly used if I wanted to. I never agree to be signed back up. Few weeks later I see that I was billed without my consent by hello fresh! They took me 50$ for a box I never wanted in the first place. I immediately called the contact center to understand what was going. The man was particulary rude on the phone, telling me that it was bassicaly my problem because I agreed to receive the coupon and that they couldn’t do anything about it. So now, I have -50$ in my bank account and a box full of food that makes me want to throw up.
2021-04-07
App is broken
The app has been broken for about the last month. It just crashes and never opens. I liked the convenience of the app but if I have to use the website anyways I will order from a different company that has beer food choices. HF meals are too carb-heavy, and way too much ground meat instead of whole pieces of meat in the meals.
2021-04-04
Turning off analytics tracking crashes the app
This is a big bug where you’re forced to keep tracking on at all times.
2021-04-03
APP CRASHING FOR WEEKS!!!!!
So ANNOYING. FIX IT!!!! All those resources for what?
2021-04-02
App won’t Open
Been trying for three days-app won’t open!!
So frustrating when I’m trying to modify my orders!
2021-04-01
Crashes
New update still crashes immediately. The app cannot launch. Please fix.
2021-03-31
App won’t open
Running on the latest iOS and the app worked for
3 minutes and seemed as if it would be great. Then it just immediately closes once open. Every time. I have restarted my phone and still can’t get in, I have to use their website instead.
2021-03-31
Yet another update fails...
Second update from Hello Fresh that won’t open app without crashing. Get your development team sorted out! Unless service if I can’t make my orders.
2021-03-31
Crashes on opening
iPhone XS
2021-03-30
Always crashing
For the past three weeks the app crash
2021-03-29
App not loading
App hasn’t been loading since the last update. They did an update today and it didn’t fix the issue still!
2021-03-29
App crashes at launch
App constantly crashes when launched. Unusable.
2021-03-29
Still crashes
Previous update made the menu page stop working (app crashes).... no change with this update... still crashing
2021-03-25
App crashes since last update
Since last update, the app crashes as soon as I open it.
2021-03-24
Crashes all the time
How can we order or look at menus when it keeps crashing when you try to open it?
2021-03-16
Crashes on opening
App is constantly crashing on opening.
2021-03-16
Latest update
Latest update DOES NOT work. Crashes every time it’s opened. Tried everything so now is absolutely useless. Last time something wasn’t working in the app I was directed to use the website (by customer service) because “it’s more reliable”. The app option is the reason I chose this service over competitors. Before it was unreliable and inconvenient... now it doesn’t work. Opting out of HelloFresh until resolved, perhaps permanently.
2021-02-25
Watch out
A rep from Hello Fresh called me after I had canceled my service to offer a discount on future orders. She lied to me on the phone about a coupon she was offering, when I specifically said I did not want to be signed back up. I immediately
reinstalled this app to check for sure and the rep had signed me up again and billed me without my consent.
I called the contact centre to voice my concern and was told they would open an investigation and follow up. I was not followed up with.
I hate to think the vulnerable people who could fall victim to this.
2021-02-23
Scammers
Total scam, spam email offering 40% discount and then do not homer discount at all. Make you contact support and support is auto generated response and does not help. Stay away from them.
2021-02-11
They charged me without my permission!!!
I cancelled it couple days ago and this morning I realized it charged me through my paypal account without my permission?!?!?!
2019-11-07
BUNCH OF RIP OFFS
Thought I would see what the fuss is about. Had a promo for family of 4 package, it was $89, then when I selected my meals it happened to just double in price to $160! I signed up thinking this was supposed to be cheap, so I cancelled my subscription and therefore my “promo” and it went up to $129! So now I’m getting charged $129 for three meals I didn’t get to pick. Don’t waste your money!
2019-11-03
Ok app, but service not very useful for me
The app is ok but the service is a bit pointless for me. I guess it’s ok for people that know very little about cooking. The way I see it, it just gives me a recipe and overpriced ingredients.
2019-07-17
Terrible app
It did not take changed for meal preferences. Ultimately the response was I did not make the the changes and nothing could be done. Being unable to eat the meal provided made this a disappointment.
2019-07-12
Hello Fresh
LOVE the app and love the food - Hello Fresh literally taught my 2 daughters how to cook! Easy recipes, superb instructions, highest quality ingredients ... thank you Hello Fresh!!!
2017-10-18
The most convenient thing since sliced bread!
Great app. Amazing service and even better food! Would definitely recommend this to anyone who’s looking to make great meals at home, with accessibility and convenience!
2017-09-26
Hello Fresh Review
Your customer service people emailing are better than your app as it tends to glitch but aside from that it's not bad at all. It would be nice if meals didn't relate so closely. I got 2 meals served on buns in one delivery both look amazing but I was surprised with how similar they are in that area.