Hilton honors App is not working
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Kmaksoud –
2020-09-18
Version 2020.9.8
When I use the App to book, I get an error message stating could not retrieve date! Also I couldn’t get the rates of all listed hotels!!
Please help fixing the problem
Updating
+6
+5
iPhone Screenshots
iPad Screenshots
Description
Hilton Honors makes it easy to book travel, earn rewards, and enjoy your trip — and it's free.
Top app features:
-View and manage your reservations in one place
-Choose your own room from a hotel floor plan
-Use your device as your room key
-Check in and check out from the app (no front desk needed)
Member benefits:
-Get the lowest price at over 5,700 hotels when you book direct
-Earn points with every stay and redeem them for free nights
-Enjoy free WiFi, late checkout, and no charge for a second guest
-Achieve Elite member status and get perks like free breakfast, free upgrades, free bottled water, and more
Our brands:
Canopy by Hilton
Conrad Hotels & Resorts
Curio Collection by Hilton
DoubleTree by Hilton
Embassy Suites by Hilton
Hampton by Hilton
Hilton Garden Inn
Hilton Grand Vacations
Hilton Hotels & Resorts
Home2 Suites by Hilton
Homewood Suites by Hilton
LXR Hotels & Resorts
Motto by Hilton
Signia Hilton
Tapestry Collection by Hilton
Tru by Hilton
Waldorf Astoria Hotels & Resorts
What's New in Version 2020.9.8
Every update makes the Hilton Honors app your most vital travel companion. With this update, you’ll get a faster, smoother experience than ever, thanks to our team’s behind-the-scenes work.
Information
Developer
Categories
Version
2020.9.8
Size
369.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 11.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4
Languages
English
App Store: Customer Ratings
All Versions
4.5 (24,837 Ratings)
App Store: Customer Reviews
Great experience
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anil10000 –
2020-09-14
Version 2020.9.1
Homewood suites by Hilton Vaughan is an excellent place to stay. Staff is very professional and units are very clean
Garbage
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Andy_763577 –
2020-08-18
Version 2020.8.11
Always makes me go to front desk for digital key
Best Family Room in Red Deer
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admerieunich –
2020-08-10
Version 2020.7.28
Everything is perfect: location and price, spacious and clean room, easy and early check-in, helpful staff, packed breakfast, and fast check- out.
Details
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Q wtf –
2020-08-02
Version 2020.7.21
Booking foes not show details on confirmation, breakfast, room etc
Stayed during Covid
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Tboundy –
2020-06-17
Version 2020.6.2
Even during Covid-19, this place is the best. June 2020
Top notch manager and service
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Ross and Michele –
2020-05-31
Version 2020.5.19
Best people in the business work here . So kind and courteous
informative
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kenab876 –
2020-05-21
Version 2020.5.12
Simple to use and super convenient
Rewards Program
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Gr & Gr –
2020-03-12
Version 3.29.1
Love this chain of hotels, but frustrating that reward points expire. We are not all business travellers.
Missing points, nights and stays
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Kenetic Designs –
2020-03-07
Version 3.28.2
All of a sudden my point, stay and night total has decreased. Points, stays and nights from my most recent stay have been removed. They were there! Diamond desk says ‘clear your browser history’. I’m hoping for more effort and a more educated response.
Website unavailable
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nopenope66 –
2020-02-26
Version 3.28.2
Used mobile site as website did not allow for booking. Unable to see promotions visible on website on mobile application.
Room choosing - waste of time
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stupidroom –
2020-02-23
Version 3.28.2
Got email prompting me to check in and choose a room - followed link and it said room will be assigned at check in - what’s the point !! Am diamond member as well
I’ve stayed but you don’t provide the points
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Doc Sarge –
2020-02-11
Version 3.28.2
I’ve stayed in Boston and in Newbury UK, but I haven’t received any points!
Can’t write in body below. Reserved room given away. Got room next to breakfast room.
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Randalljay –
2020-01-31
Version 3.28.2
Jrrrrr
Easy to use App!
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Boltok32 –
2020-01-23
Version 3.28.0
Really enjoy how easy this app is to use!
The best home away from home!
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h hvitxohc –
2020-01-04
Version 3.27.0
We absolutely love staying at the Hilton Inn and Suites! The beds are so comfy and the rooms are so clean the service is 100%! Even When we had to cancel last minute they were super friendly and kind. I would definitely recommend Hilton to everyone!
Excellent hôtel
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fskdfkdk –
2020-01-03
Version 3.27.0
Grandes suites, service hors pair et le personnel du resto/bar sont super
Exceptional Service
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lallypop1 –
2020-01-03
Version 3.27.0
My family enjoyed our stay at Home2suites hilton last Dec 27. The services offered went beyond our expectations. Thank you.
Cancellation of my reservation without my permission
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TSNreview –
2019-12-30
Version 3.27.0
Hilton Times Square cancelled my reservation without my permission.
The front desk manager, Carlo, has no skill to handle the issue, no capacity to understand the issue, no patient, hard to understand what he says. He is below average overall as a hotel manager.
I just don’t understand why he holds that position. Maybe he is good at something else but not for that position especially at Hilton Times Square.
I will avoid HltTS for now with that reason. And I will not recommend to anyone / any social media/ web site to stay at that hotel.
Does this comment mean anything to you?
Best regards,
Hisashi
3.27 is completely broken
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GeezerMac –
2019-12-18
Version 3.27.0
This version times out its connections immediately, making it completely unusable.
Excellent app except for digital key
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Jeff CDA –
2019-12-17
Version 3.27.0
Great hotel brand supported by a great app with one big exception - the digital key has never worked since I got my iPhone XR. It used to be great on my iPhone 6 but has never worked on the XR despite front desk resends, iOS updates and app reinstalls. Solid 5/5 of this one issue was resolved.
Always have to sign in now
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Hockey dad canuk –
2019-12-14
Version 3.27.0
Changes to the app make you sign in now and selected Touch ID but still makes me do password every time open app.
Works good for booking and all else.
Great palace to Stay
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SLA Traveller –
2019-12-10
Version 3.26.0
I often stay at this hotel- staff is amazing- so friendly and willing to assist. The rooms are spacious, clean, modern and comfortable.
The restaurant is also great - nice selection and good quality food is available for dinner and breakfast.
Great service as a Hilton honours member!
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Jiggaman89 –
2019-12-08
Version 3.26.0
Always treated great being a Hilton honours member, if you’re not one already then you should sign up today.
Please add multi user digital keys.
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Yawner1 –
2019-11-22
Version 3.25.2
This would make it a 5
Not happy with service
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koochik –
2019-11-18
Version 3.25.1
Not happy with my last stay — I attended a conference this past weekend. And got food poisoning— stomach upset from my lunch there. The worst food poisoning I have experienced over the past decade!
Consistent quality and great service!
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DJM👍🏻👍🏻 –
2019-11-14
Version 3.25.1
Each interactions great!
Great Hotel
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ParentJJ –
2019-11-14
Version 3.25.1
Always wonderful to be a guess at the Double Tree 😊
Chat line
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timsfastcar –
2019-11-12
Version 3.25.1
Very poor service on chat line
Hilton’s app
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Pmomy753 –
2019-11-07
Version 3.25.0
Very easy to use and your past stays are included. So easy to make decision.
Great hotel app
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BWQT –
2019-11-05
Version 3.25.0
You can book your hotel, pick your room, check in and open your door with your phone and it all works great. I think they have improved the opening of doors because it is faster than before and works very reliably. Works for the parking lot in and out gates and the fitness room too.
I can walk into the hotel for the first time and go right to the elevators and up to my room without stopping at the front desk.
Hilton
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000@" –
2019-11-05
Version 3.25.0
Customer service was not good
When we did check in
Love the app
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Micmattmom –
2019-10-08
Version 3.24.0
Quick and easy to use
Very good app!
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12345kdnxbuc087957 –
2019-09-29
Version 3.23.1
Great for my reservation on line.
Review
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Jeanette JF –
2019-09-28
Version 3.23.1
Lovin the hassle free check-in
Awesome App
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The-S! –
2019-09-23
Version 3.23.1
Have been using the app for a few years now. Convenient check in and check out and easy to see your membership status
Easy and clean app
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Iamcool135 –
2019-09-09
Version 3.23.1
The absolute best way to book a Hilton property.
First time app user-it’s great!!
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newuswr –
2019-09-04
Version 3.23.1
Can’t say enough about the Hilton app-easy to use!
Confirmation code
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Noah Obredor –
2019-08-11
Version 3.22.2
My confirmation code is only 6 digits not 8 and I don’t know how to use the digital key
Perfect for family
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samstock79 –
2019-08-10
Version 3.22.2
Great hotel. New lobby and fish in lobby for the kids to feed. Rooms were new and clean and really enjoyed having two king beds instead of two queens. Breakfast and happy hour were well stocked and great variety. Close to lots of shopping and restaurants.
Jeff C
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hockey dad #1 –
2019-07-31
Version 3.22.0
The app is great, the staff even better! You can’t miss staying at a Hilton property!
Thank you Hilton
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Wonka1225 –
2019-07-29
Version 3.22.0
Great app easy to use and great phone support when needed.
Disappointing stay
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vanda450 –
2019-07-20
Version 3.21.0
Usually stay at this location when in Toronto. The bed needed a new mattress desperately. We had a king size bed and when we got into bed we both rolled to the middle.
Bed sounded like it was going to break, mattress totally worn out
We arrived very late and did not bother to call front desk to change room
Breakfast section could offer more GF food. Bread or muffin
We already made a complaint and received notice that someone would contact us in 3 days. Its almost 2 weeks and no follow up
App check out function
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Sparky5961 –
2019-06-24
Version 3.20.0
I appreciate the Hilton App for all its functionality. It allows me to review rooms and floors prior to check in. The only part that does not appear to work is the check out function. I have tried using it multiple times with no success.
Une application multilingue SVP!!!
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danieljosephchapdelaine –
2019-06-03
Version 3.20.0
Cette application n’est disponible qu’en anglais.
Terrible stay
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Game play cw –
2019-05-22
Version 3.19.1
My stay was terrible. Arrived on a Saturday and was informed that the key system wasn’t working. A hotel staff member had to escort you to your room and let you in EVERY TIME. This happened for the duration of our 2 day stay! This was true for all doors. Needed to be let in for the pool, business center and any doors that required a key. The hotel was fully booked! We had to park around the back a few times and had to walk around, in the rain, to the front doors as we had no key to let us in. Oh ya, and the phones weren’t working either. Didn’t get my perks as a rewards member and no compensations for the inconveniences. Just a “ya, we’re sorry...our systems are down”.
Service
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mosel59 –
2019-05-11
Version 3.19.1
Service excellent et constant
Still need to check in at front desk
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JTZIM –
2019-05-07
Version 3.19.1
Was led to believe I could use the digital key feature thereby skipping the need to wait in line at the front desk to check in. This is not the case as I was told that as a ‘blue’ member I still need to verify my ID and credit card at check in even though all that info is held in my profile.
All this cool tech but treated as a second class citizen until I reach ‘Silver’ status. Guess I’ll stay elsewhere next time.
Awesome App
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JRC Canada –
2019-04-28
Version 3.19.1
With 1.3 million points I stay at a lot of Hilton’s and I always use the App, it’s quick and easy to use.