Touch ID stopped working!
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Susann22 –
2020-09-18
Version 3.1.27
Great app, easy to claim benefits. But Touch ID stopped working. Went into settings to try to fix but still getting same error of Touch ID not found. 😕
Updating
+1
+15
iPhone Screenshots
iPad Screenshots
Description
The Pacific Blue Cross Mobile app helps you manage your benefits and improve the health & wellbeing of you and your family.
For travellers, the app is the fastest way to buy and manage Canada's most trusted brand in travel insurance.
Features:
• Review member coverage
• Submit claims
• View claims history
• View your membership card
• Find Insta-Claim providers
• Find Preferred Pharmacy Network locations
• Health & wellness tips
• Buy travel insurance
• Buy health & dental insurance
• Easy login with fingerprint touch ID
• Sign up for direct deposit
• Contact us (travel emergency)
What's New in Version 3.1.27
What's New in Version 3.1.27
• Various minor bug fixes and improvements
• We have replaced certain screen display functions which Apple no longer supports. This will not change how the App functions or displays data, but as a result of this upgrade, the App will require a minimum of iOS version 11 to function properly.
Seller
Name
PBC Health Benefits Society
Information
Developer
Categories
Version
3.1.27
Size
54.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated 17+ for the following:
Frequent/Intense Medical/Treatment Information
Compatibility
iOS 9.0 or later
Devices
iPhone 4S, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad 2 (Wi-Fi), iPad 2 (3G), iPad (3rd Generation) (Wi-Fi), iPad (3rd Generation) (4G), iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini (Wi-Fi), iPad mini (4G), iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPod touch (5th generation), iPod touch (6th Generation), iPod touch (7th generation)
Languages
English
App Store: Customer Ratings
All Versions
4.0 (6,203 Ratings)
App Store: Customer Reviews
Needs improvement
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GloriaDP –
2020-09-18
Version 3.1.27
Having problems finding providers names and this causes so much re-entering of data. Also a short cut for repetitive input should be available
New update harder to use
–
culjfoykhxxhkkxhkxhhkxhkx –
2020-09-18
Version 3.1.27
New update also list my provider, not impressed with the last few updates.
Ms Modey
–
mode 360 –
2020-09-17
Version 3.1.27
Works well enough to be functional. Not sure on the back end, it’s not saving the providers list of practitioners anymore which is really annoying and I keep getting emails to send in receipts while I take a picture of the receipt every time I submit a claim so this is also very annoying. I’m thinking there is a glitch in the software they don’t care to sort out.
Works for me
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PBCeasy –
2020-09-17
Version 3.1.27
I enjoy the app. Ease of use etc. Did not enjoy having to re input all my providers. I guess some providers expire etc.
Works great so simple to use
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Redautumn2002 –
2020-09-17
Version 3.1.27
Incredibly easy to use your kids could submit their own claims, fast and
Efficient payments as well
Pacific blue cross
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kelow1 –
2020-09-17
Version 3.1.27
Online app is very easy to use and so convenient.
...a bit frustrating
–
thisis ridiculous-1 –
2020-09-16
Version 3.1.27
I do find the process for entering data a bit frustrating.
This is made even more so after the app is updated by Blue Cross, resulting in all my entered and saved data, such as frequently used providers and pharmacies, being erased.
Also, the search function provided with the app seems to be very “specific” on how the information must be entered for the search to provide a result - which isn’t known by the me (the user); I’ve encountered this both in searches for the pharmacies and providers - the same ones I had saved from prior entires and have been deleted by app updates.
...and why do I need to enter a nickname to rate this app - ridiculous!
D.V.
–
quite pea –
2020-09-16
Version 3.1.27
Since it was updated it no longer allows me to add a provider so it takes way longer. It’s been like this for months so no one is real concerned I am guessing. Also it asked way more questions than my RWAM app does. So 3 stars is generous. 🙃
Missing provider
–
Hhhhhhaaaaaaaa –
2020-09-16
Version 3.1.27
All my old providers are gone and it won’t find it. I have to wait now to be reimbursed.
Online submissions
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Hwyhse –
2020-09-16
Version 3.1.27
Thanks for fixing the dark mode issue.
I love the simplicity of this appt, quick, easy and payment turn around is within a day or two!
Thank you!
Easy to use
–
EllieMae0227 –
2020-09-14
Version 3.1.27
Easy to submit claims. Wish it could detect Face ID for logins
Providers
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CAlejandra123 –
2020-09-14
Version 3.1.27
Your new update lost my provider that I’ve been for years. Now instead of having a quick
turn around, I have to wait 2+ weeks to get approval.
No bueno!!
–
007McKenna –
2020-09-14
Version 3.1.27
You cannot read the txt
Every time I use this app I have to re-submit provider information, and change my password.
Im getting beyond frustrated to be honest.
This app is garbage!
Works well
–
Noonoo765 –
2020-09-14
Version 3.1.27
Everything works pretty well except finding a pharmacy is tricky. You have to type the name exactly for a list to come up.
Easy to use
–
interior health - ken –
2020-09-12
Version 3.1.27
Using the app to submit a claim is very convinient and its so easy to use.
Buggy
–
jv_85 –
2020-09-12
Version 3.1.27
It doesn't find #licenses of practitioners easily. If when submitting a claim something is missing it doesn't tell neither highlights whats needed to fill in when attempting to submit, so it stays in “submitting” . It needs some user experience checks ;) .
Not all bad
–
news yesterday –
2020-09-11
Version 3.1.27
It is great that the app has been updated so you are no longer in dark mode and can’t see half of what you need. However the update deleted all of my saved service providers and then when you try to add them back in it doesn’t work and sends your claim for review..maddening!
Useful but not easy to access
–
EZClaims –
2020-09-10
Version 3.1.26
I like the app and photo submission, however the app is not helpful in design with the date and other fields very hard to read whilst trying to set it, even when you increase brightness in settings but overall an improvement in mailing in claims.
Works well
–
Trigger 42 –
2020-09-10
Version 3.1.26
I would like all number entries to be done through a number key.
Background colour
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Concon_canada –
2020-09-09
Version 3.1.26
Impossible to read the calendar while selecting the date!
Can’t see writing
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hsbvfhanna –
2020-09-09
Version 3.1.26
Can’t see writing for which information is required in the boxes
Works well but poor text fields
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@bbibby –
2020-09-09
Version 3.1.26
App works well but the text and form submission fields are black and hard to read.
Very Handy
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Synapsetech –
2020-09-08
Version 3.1.26
Love being able to submit on my mobile device, as it’s even easier than using the computer and snail mail is painful. The odd glitch here and there but nothing consistent and normally I submit the minute I leave Physio or massage and it’s all dealt with.
Blue cross app
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Lazerjetl –
2020-09-06
Version 3.1.26
Core and paste provider info from PDF into claim fields doesn’t work. Have to manually enter information. Needs update please.
Need improvement
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superfan from bc –
2020-09-06
Version 3.1.26
After I use this app, I realized I made a mistake when I submitted my claims and went back on the app to remove the duplicate claim that was a mistake I made on the dates, I couldn’t correct it the app wouldn’t allowed me.
Great app for making my life easier
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Lewdawg74 –
2020-09-04
Version 3.1.26
Really enjoy using the app to submit claims and look up the auto submitted claims from providers. It is true that dark mode is not enabled for this app and the fields wash out, perhaps a future enhancement. Still does not detract from the fact that this app is far superior to filling out paper forms!!!
Thanks PBC.
So easy!
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Elodianne –
2020-09-01
Version 3.1.26
It was so easy to put a claim in using this app and was much faster than on the computer or mailing papers in. Thanks!
Chiro not recognized
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Macs kcab –
2020-09-01
Version 3.1.26
Been using the same Chiro in your system for years and it will only populate sporadically.... so when it doesn’t populate I try and re-enter him and your system says he’s not found.... bad app
Also can’t read screen if my iPhone is in dark mode... fix it.
Easier than mailing receipts
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pdl07 –
2020-08-31
Version 3.1.26
Although the app is easier and more time efficient than mailing receipts, there is a lot of data entry when the information is already on the receipts. Also, some data required is not on the example pharmacy receipts (SA# has to be entered which is actually the BCSA on my receipt) and the pharmacy has to be the one on the Blue Cross list. My pharmacy is known as Joe’s Pharmacy in bold letters on the receipt, but the app only acknowledges the full legal title.
Having said that, the app is also more user friendly that the web site.
No face ID
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ringperson –
2020-08-31
Version 3.1.26
Not a bad app, but I really wish they’d update their sign in screen to do face ID in addition to touch.
Extended benefits
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Gloria Bev –
2020-08-30
Version 3.1.26
Difficult to use lately. I’ve been to the same massage therapist for years, never comes up in the provider list anymore, seems to be up for review and needs a paper follow up.
Convenient!
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Promise48 –
2020-08-28
Version 3.1.26
So easy to use the app. Everything works well for me, except the odd time, when a claim is selected for a random audit.
Screen size
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SylviYogi –
2020-08-27
Version 3.1.26
It is not self evident that you must scroll down to see other options. Provide some arrows or prompts.
Otherwise I found it amazing that seconds after you select the Submit button, your claim has been calculated.
And will be deposited within a few days.
More ‘at home Mummy time’.
Convenient submissions
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canadian subaru driver –
2020-08-26
Version 3.1.26
Great app & efficient. Unfortunately there’s always difficulty locating pharmacies for Superstore / Loblaws -correct name from receipt never comes up. Strange.
Provider has to be reentered
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victoria.LC –
2020-08-26
Version 3.1.26
Sorry but not as user friendly as other insurance apps. Need to take photos of receipts. Other apps are almost instant, no receipt photo required unless reviewed and need one. Just a request to keep receipt for a year in case needed.
Works well
–
Jtw642 –
2020-08-26
Version 3.1.26
Seamless, easy entry. User friendly. Fast turnaround, reimbursement always next day.
Too many inconveniences
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Maroceanomar –
2020-08-26
Version 3.1.26
My name is spelled wrong. No way to fix it.
There’s a very large number of financial institutions that are not listed as options for direct deposit. It’s been the same for years. Time to fix it!!
All my saved providers disappeared. Then some of them where not in the system. Now I have to call in to fix this because the system didn’t reimburse me.
Please spend some real money on fixing this app and you’ll get good results fast.
Claim
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Ferdz59 –
2020-08-25
Version 3.1.26
My online claim is about 1.5 weeks now and still havent been processed that was under review. Disappointed
Provider lists not working
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Pregoo24 –
2020-08-24
Version 3.1.26
I used to be able to submit my claims easily. Now it doesn’t recognize the practitioners I have used for years:-( and the turn around time is very delayed.
Difficulty finding provider
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Hockey:Fan –
2020-08-24
Version 3.1.26
Could not enter a provider previously used on this app.
After contacting PBC, told that the postal code or last name is what should be entered. This info should be provided when asking for provider to be entered.
This has delayed repayment!!
Bad bad bad
–
jesseygir –
2020-08-24
Version 3.1.26
Trying to write this review a long time..it’s as bad as everything else..tried about 10nicknames..lol
They changed the providers list for massage, etc..
Says the provider can’t be found..same one I used for years..rejected it ..no idea why.
Can’t found providers
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all sag ghjjkkkl –
2020-08-24
Version 3.1.26
This apps used to be very easy to use and find the providers. Don’t know what did Blue Cross done. I couldn’t find any of my providers . I’m using them for couple years. Blue cross used to take 2 days to reimburse me but now took 3 weeks!
Black mode needs upgrading
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michellee4298651 –
2020-08-23
Version 3.1.26
Some fields hard to read in black mode - this is not a small defect.
Disappointed
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Fannie80 –
2020-08-23
Version 3.1.26
Unable to access and submit claim information. Recent update deleted all providers and unable to find them on license registry even with there number. It has never been more difficult to submit claims.
Straight forward and easy to use.
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dfog70 –
2020-08-22
Version 3.1.26
Like the title says- Straight forward and easy to use.
Doesn't work in dark mode unfortunately.
Terrible colours and hard to read!
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Morgenize –
2020-08-21
Version 3.1.26
Please change the colours. They are impossible to read!
Password never works
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paddyinvic –
2020-08-21
Version 3.1.26
I like this app to submit claims. But, if I forget my password, it asks me where my mom and dad met. Of course I know the answer, but it always tells me I’m wrong. It happened last year and it’s still happening today. The customer service rep says my answer is correct and doesn’t know why the program does this. It’s a hassle every time.
Missing Face ID support
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dasano2 –
2020-08-20
Version 3.1.26
Please update to include face is support