2026-01-09
Enable Notifications Lameness
Lose the annoying “enable notifications” splash screen. I want to use the app, not be harassed every single time it’s opened.
Updating
+3
#9 in Top Free Apps > Utilities
iPhone Screenshots
Description
With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.
Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go.
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards
Mobility customers can:
Monitor monthly data, text and voice usage with Siri Shortcuts
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass
Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi
Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.
Please note:
My TELUS requires iOS 13.0 or later.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.
My TELUS is optimized for iPhone.
What's New in Version 5.1.0
We've made a number of small improvements to ensure the app runs faster and more smoothly.
Information
Developer
Categories
Version
5.1.0
Size
155.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 15.1 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro11M5, iPad Pro11M5Cellular, iPad Pro13M5, iPad Pro13M5Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Maltese, Norwegian Bokmål, Norwegian Nynorsk, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Turkmen, Vietnamese
App Store: Customer Ratings
Ratings & Reviews
3.5 of 5 (14,022 Ratings)
App Store: Customer Reviews
2026-01-05
Bring back old interface
Now it forces to go to Telus web and makes it extremely hard to see how much data I have left for the billing period. It was not like that before.
2026-01-04
Frustrating Experience
It has been so hard to connect with a human agent since Virtual Assistant is there to drive you crazy with all its glitches. That would be a proper way of service if they have a proper customer service line.
I’m giving 1 star because it is impossible to post the review without any stars
2026-01-04
Ripe off company
Telus will ripe off every cent of your earnings the most they can! Garbage services!
2026-01-04
Notifications
App keeps asking me to enable notifications, which I most certainly do not want, yet no option to ignore forever
2026-01-02
Pause Your VPN to sign in
For the first time, I could not log in to the app. Then I saw all the bad/recent 1star reviews in here, and wanted to share my fix. I tried pausing my VPN during the sign in process, and I was immediately able to sign in to the app.
The app works just as well as it always did.
2026-01-01
App no longer has any worth while functions.
After logging in, the app now only links me to a browser and the Telus website. No point for this app to exist anymore if they are moving everything to the website only.
2026-01-01
Sigh
Customer for 25 years and the app can’t find my account. Awesome Telus!
2025-12-30
Do better
This is one of the worst customer apps out there. It takes FOREVER to load my account and to navigate between my different services. Even with the most current update. I usually give up because it is too frustrating and time consuming to view my information in the app. TELUS would benefit to greatly improve this app to keep customers.
2025-12-30
Impossible d’avoir accès à mon compte
L’application allais super bien mais depuis quelques temps malgré que j’effectue toutes les mises à jour de mon téléphone et de l’application impossible d’accéder à mon compte sur l’application. Message d’erreur après message d’erreur effacé l’application la réinstaller rien de marche.
2025-12-29
Not good
I am try to finish my account set up, done 4 steps but last step shows error can finished up
2025-12-29
Horrible UI
No ability to copy and paste messages, need to reconnect to agents when you switch to another app and then stupidly need to type your issue again
2025-12-28
2FA not working
I am unable to turn on 2FA. I scan the QR code from my Mac web browser, the iOS app opens but does nothing.
2025-12-28
Garbage App
Just a terrible, terrible app. Telus has just become such a sub par company and this app reflects that. Not useful, not intuitive just not forward thinking. Telus is nothing more than a cash grab at this point , if you aren’t signed into a contract with them? Looks elsewhere for sure.
2025-12-27
Useless app
This app is the most useless app I’ve ever used in my life constantly having to login whereas over 70% of the time it won’t even accept my username and password when you click on anything it brings you to the web, where it says that you must do this in the app, you guys need to figure this out. Morons!!!
2025-12-27
Payment
Won’t let me make a payment
2025-12-26
TERRIBLE
My internet goes out once every week for 1-2 hours! Slow and sometimes not even working! Do not buy this! Switch to bell
2025-12-26
Zero stars
This is by far the worst app I’ve ever used. Freezes constantly, managing your channels is next to impossible. Absolutely garbage.
2025-12-24
Terrible
I downloaded the app to set up 2 step verification. Can’t set it up because there are no “Contact and Security” settings in the hamburger menu on the left side. Tried to get help but there was none. Tried to leave feedback in the app but the page was not available. Seriously! The app needs a lot of work.
I still have the same problems months later. Plus, at the moment I can’t even log in. It just sends me round and round.
2025-12-24
Garbage service!
Telus disconnected my phone on Christmas Eve for a balance of $200.00 which they stated was due on January 6, not December 24! I was prompted to call customer service with my disconnected phone. Ya ok!
2025-12-20
NO INTERNET
my wifi NEVER works i bought an extra cable box and it worked WORSE! i called and they said its nothing meanwhile i’m sitting here while my tv wifi is getting booted more that a soccer ball mid game! i always call and got an hour and a half wait just for them to say “reset your tv” than hang up and then do so and makes it worse and didn’t help at all
2025-12-19
Disaster I can not log in at all
I recently did an update and my log in is not going through. Nothing has changed and it works on a laptop but the app just say something went wrong
2025-12-19
2-factor Authentication Setup Failure
I was not able to set up 2-factor authentication through the mobile app. Despite following the instructions, the setup process does not complete successfully, as it always shows an error message when I hit “launch setup” and it takes me to App Store to download the app which I already have it installed on my phone. I hope this issue can be addressed and resolved in the next update.
2025-12-19
Garbage app, garbage company
Terrible service
2025-12-18
Problèmes de connection
L’application comporte toujours des problèmes de connections malgré les tentatives de mises à jour
2025-12-17
Cyber Monday
I went into the Cobourg Store to buy a phone for my daughter for Christmas .There was a lineup. I had to wait quite a while.
Karen was at the desk waiting. She is fabulous. She knows exactly what she’s doing. I would recommend her if anybody wants to buy a phone. I hope she gets to see my review. Thank you very much Karen for your assistance on a very busy day. 😊
2025-12-17
Fix the notification pop up
Every time app is opened the notification box appears and have to clear two messages before opening the app-cmon this is ridiculous.
2025-12-17
App just redirects to webpage
Every time I try to use the app, it reduces me to the web page? What’s the point of having the app when you can’t access any information on it? So frustrating.
2025-12-17
Can’t turn on 2factor authentication
Error code -1002 on My Telus app
2025-12-16
New Update Made App Unusable (Dec 2025)
The app was basic before but still functional. Now, it only shows an almost blank page that says “Let’s redirect you. For a better experience and access to all features, manage this account on My TELUS web”, and has a button below to be directed to the Telus webpage.
After being redirected to the web, the page is hardly functional. Have the screen is cut off, most of the options aren’t displayed and you can’t read the cut off text.
Literally no one asked for this and now the app is trash. So frustrating.
2025-12-16
Really sucks
Doesn’t show important information, always an issue log in really not convenient app
2025-12-14
Telus company is awful
Telus has horrible customer service. We’ve spent dozens of hours trying to get our bill corrected on a basic plan and they still screw it up every pay period. You sometimes have to stay on hold for an hour every time you try to another agent. It was 3 hours on hold once when they transferred me 3 times.
2025-12-14
mauvais
pathétique, crash souvent et ne permet pas de finaliser le setup de téléphone car toujours en train de rafraîchir la page
2025-12-14
Landline
NOT WORKING
2025-12-14
Urgent Issue – My TELUS Folder Suddenly Inaccessible
I am extremely concerned and dissatisfied with this situation.
I have always saved many important files under the My TELUS folder on my iPhone, including my TELUS bills and other personal documents. The folder suddenly became invisible, even though I did not delete the My TELUS app and I never removed or hid the folder myself.
I was informed that TELUS does not automatically hide or remove folders, yet this explanation does not resolve the issue. I have already uninstalled and reinstalled the My TELUS app last night, and nothing changed. The folder is still missing, and I am completely unable to access my files.
This is unacceptable. These files are mine, and they were stored under a TELUS app folder that I trusted to be stable and accessible. If an app update, storage change, or internal system change caused this folder to disappear, TELUS must take responsibility and provide a solution.
I am requesting immediate technical investigation and recovery so that I can regain access to my files as soon as possible. Please clearly explain:
• Why the My TELUS folder became inaccessible
• Whether this was caused by an app update or internal change
• How TELUS will restore access to my files
I expect this issue to be escalated and resolved urgently.
2025-12-14
Just purchased Disney+
Waiting waiting waiting for over an hour and a half to try and watch it. Keeps going back-and-forth making me activate multiple times and nothing is working. Very irritating.
2025-12-13
Very poor customer service
No way to pay bill via app. Every time app is opened it tries to get you to change notification settings. Half of pages in app open a Web view pop-up.
2025-12-13
App is turning into a nuisance
App takes the user to a web page for usage details. Why have an app? Tired of clicking through promos all the time. Also a nuisance to have to dismiss a request to enable push notifications when the app loads.
Every. Single. Time.
2025-12-12
Stop hassling me
I turn off my notifications for apps I don’t want notifications for and every single time I open the app it’s harassing me to turn my notifications on, not a simple prompt but a “CONTINUE” to force me to do so with no way out of it unless I hit it and hit no.
2025-12-12
Whole app is gone and Data Usage Tab Gone
Went to check the detailed data usage and the tab shows for 1/10th of a second then disappeared. Please fix this so I don’t have to login to the website to see usage.
2025-12-11
Bad app
I try to view services in the app. It opens a popup saying i need to download app. I have bought a disney+ subscription. I have received an email from telus. When i click to that, it redirects me to optiktv plan and nothing happens. Tried with different devices and incognito mode. Get decent develıpers
2025-12-10
Worst update
Need data usage back. Suddenly it was not available on my app
2025-12-10
App upgrade??
(10 December 2025) new UI is worst than ever. Data usage is complicated to access and not as easy to read as before. Why having an app if that is to send us to a web page? Please clarify.
2025-12-09
Unreliable and spammy
I had some random overlay loading over my app and freezing for weeks, preventing any app usage. Generally unreliable, e. g. clicking dispute gets stuck at loading available bills.
App pushed a lot of promos, and clicking them often lands you at random places in the app.
Visually and UX wise looks nice, it’s the implementation and reliability that went wrong—but without them, the test doesn’t matter n
2025-12-08
2 bugs on latest version
Unable to view changes to features (added or removed) under Transaction details. It only shows transactions involving charges (debits or credits).
Unable to activate 2 step verification after turned off for some reason. The option to manage 2 step verification vanishes after once turned off.
2025-12-07
Losers
Biggest scam in Canada
2025-12-07
Can’t get bills
I need copies of my bills and they aren’t available on the website or app. “Sorry something went wrong out end”. So right now there is no way to get billing details. Website doesn’t work either. Been trying since the summer
2025-12-05
Poor Communication
Terrible
2025-12-04
Crashes, then crashes again
Hard to say how good it is when any option you choose cause the app to crash. Kinda pointless
2025-12-04
Recent update unusable
Recent update made the app unstable and uniseable to login
2025-12-03
Bill
I am very disappointed in Telus. I didn’t get anything resolved, I couldn’t understand the person I was talking too. Trying to get someone to call me is like pulling teeth.
2025-12-03
This app is useless
My husband and I both like to see the bills on our phones. His app works, mine doesn’t. I’ve tried removing and loading this app over and over but to no success. Same user name and password on both. I don’t understand but whatever it is, it should be accessible.
2025-11-25
App does not work, even Telus support can’t figure it out
I spent over an hour today on the phone with Telus technical support. As soon as I login to the app, it redirects me to another loading screen and does not do anything after. I can’t access anything. Imagine paying $100+ for a service that can’t successfully work on a smartphone. I even tried it from my wife’s iPhone, still no luck. Will probably end up cancelling my service after my 1st bill. Sad.
2025-11-01
The Worst
Won’t accept the account number that is on my actual bill. Spent 40 minutes on hold with….and I use the term loosly…customer service, that was absolutely no help whatsoever.
Time to give up my landline and have zero to do with Telus.
2025-08-02
Won’t log in
Your app keeps saying my password is incorrect even when I change it. It appears I can now only log in on the website which is also conveniently down for “technical issues”. I have no idea why it is doing this because I have updated the app as well my IOS.
2025-05-22
Application
Faire bien attention à son VPN il peut donner des problèmes à l’application
2025-04-19
Glitchy
This app is beyond glitchy. It is very frustrating to use when trying to update your service.
2025-04-19
Bad update
The app worked fine before the last update and now always has errors
2025-02-25
Log in issues
I can log in just fine through a web browser, but not the app. In the app, I’ve received the ‘failed to login, only 5 attempts’ notification more than 5 times and I’m still able to login via my web browser.
2025-02-22
Needs a better UI / UX
Telus: this app is not what it should be, especially from a communications company. The user interface is lacklustre and confusing, and the whole overall user experience is severely lacking. I would expect more from a telecommunications company and the way that it uses its own software to communicate with clients.
2025-02-20
Never works
One of the worst apps ever. Try to view anything or make changes and there’s always an error. Call for help and the automated prompts are so tedious. I will not renew my TELUS subscriptions.
2025-02-11
Glitchy
Terrible, glitchy app. I’d have thought after however many years of having this app, that it would have been perfected by now, but nope. Still brutal.
2025-02-10
Terrible service
Telus has the worst customer support. App is difficult to upload and maneuver. And the service in west Edmonton mall is the worst of worst. They don’t help at all and just make you get the app which I don’t want to have on my phone. It took three hours on the phone to schedule a technical support appointment
2025-02-09
Can’t Manage Optik TV
Just throws an error - can’t order channels or anything?
2025-02-06
Never works
The app sucks rarely opens useless garbage. Very frustrating.
Just so everyone knows Telus monitors what and when you are using your phone and data I called about the app and their web sight again not being accesssible and the customer service turned around and asked me what I was doing at 430 am in the mine ing??! You have no privacy and these nosy people are liking at everything you do on your Telus devices
2025-02-01
Telus automated phone line is the worst
As title says
2025-01-16
Thank you!
The crash on start issue has been fixed! The app is running smoothly again. 👍🏻😎
2025-01-16
Hmmmm
Looks like you fixed it so it doesn’t work.
2025-01-15
Terrible app always buggy with latest updates
Terrible app always buggy with latest updates. Crashes and wont open
2025-01-15
L’application ne fonctionne plus
Depuis quelques jours, l’application ne s’ouvre plus…
2025-01-15
Cannot open anymore
Worst update
2025-01-15
My Telus app not working on Ipad
After latest update, app not working on ipad air. Have cleared cache, deleted app and reloaded from app store several times, works on my i phone, but not on my i-pad. Very frustrating, my current ios far exceeds ios 14….
2025-01-15
App not working
Telus, my next phone will be with Rogers.
Your 5G network is really awful. Difficult to get network in buildings and your application is simply unusable.
My friends are with Rogers and the network and app is much better.
Bye bye Telus 👎
2022-12-04
Unless you can afford new iOS or iPad OS products, TELUS doesn’t want you
For what this app does, why does it need such a new OS ? I guess TELUS only wants people as customers that can afford to constantly update there equipment. Oh well
2022-11-22
Money hungry.
Use my credit card in Walmart or any other retailer I don’t get charged a fee. But Telus the money hungry thieves charge a fee. Will be leaving here as soon as possible.
2022-07-30
Hire more customer service workers
Started this conversation with Telus, 4 hours ago. Am on hold for who knows how much longer. After being on hold for one hour first time they accidentally disconnected me. They do not have a "we will phone you back system whatsoever. You cannot choose silence in those 5 hours. You must hear the Telus song plus ads for themselves during those five hours.
They only employ ppl to answer your calls in countries where the minimum wage is two cents a day or something. Yet that two cents a day is apparently too costly for a corporation with a tri-opoly, a cartel with Rogers & Bell, to pay so they won't hire sufficient numbers of workers to reduce the 5 hour wait.
My neighbor was on hold for 9 hours. It is time Canadians picketed the CRTC. That is the face of the Canadian government that coddled and protects Telus, bell, & Rogers from being effectively opposed by customers.
We are a plutocracy where no matter which flavour of govt is in power, they bribe the politicians to keep them free of hearing from us. Apparently these reviews are the only method of complaint available to customers.
The corporation doesn't read our feedback here. If a low level software worker gets hired to read and respond the feedback he sends up the chain never gets read by the billionaires and upper mgt anyway.
It's Canada! We do not matter. They take our money and don't give a crap.
Hour 5 has passed. Still on hold.
2022-07-11
I feel like I’m on dial-up
Please fix the loading and time out issues. This has been going on for a long time. It shouldn’t take me 5 mins just to navigate to the page I’m looking for. Dial-up anyone?
2022-05-10
App continually broken
Support links often lead to 404 errors.
Telus web forces use of this app which is unable to make changes.
Calling in on the support line assumes you must have telus mobile. Support line often busy and calls dropped.
This app looks good but clearly does not perform many functions other than lookup.
Recent PiK service redesign has caused many service outages leading me to write this review.
2021-04-25
Too slow...
Before I thought this app was too slow. Now, it’s not even loading. This does not bode well for the quality and integrity of TELUS’ service. I mean, for one of the richest (most overpriced) companies in Canada, you’d think they would have a better app to use. The funny thing is, it says “manage your TELUS services in a snap”. Is this a joke because, I am not laughing.
I just want to check my bill and the app is saying “please try again later”. That’s ridiculous! When calling TELUS you can wait on hold for over an hour and now the app doesn’t even work? Makes me think that TELUS does not care about their customers at all and just wants their money. Also, stop begging for my hard earned money. I’m not going to donate anything so make it go away permanently. If I do donate, I will chose to whom my money is donated, not you!
TELUS, you really need to work on your customer service, it’s poor at best.
I think it is time to my switch service provider.
2021-02-24
App isn’t working
App isn't working once i open it as the promo add pops up without me being able to skip it or cancel it as both buttons ( No thanks, Shop now) don’t respond
Further, i cant access nothing or see no details related to my account
Kindly fix it ASAP
2021-02-18
Unacceptable
Not allowing customers to access their account through your app, in which they pay a grossly inflated amount for, is not acceptable. Your app demands that we update our phone to the newest iOS that which will inevitably overwhelm the processing function of our so-called “dated” phone. Which in turn makes us purchase a new phone that is out of our budget.
I do not appreciate being unable to access my personal account with the company I am in a contract with.
2020-07-27
Not happy with new update
Can not get into app since new update. Very frustrating!
2020-07-26
New update
The newest update does work. Continues to say “gathering info “
2019-07-17
Login issues within the app
Worked good at first, but recently every time I try opening the application, it states that I’ve tried to enter my password five times and now my account is locked... However when I login through the website on my computer, my account is not locked. So therefore deleting this application.
2019-06-04
Slow takes more than 1 minute to load
Worst app i ever used. It even took more than 1 minute to start in telus wifi network. Ironic
2019-03-28
App stopped working.
Yeesh, don't you know how to support multiple versions of the OS? My app says I need to update, but according to the App Store, I have the latest version of the app. Looking at other reviews, you decided to stop supporting 10.3.x. On the bright side, I can free up some space on my phone by deleting the app.
2019-03-21
Disappointed
I don't have iOS 11 to update the app on both my iPad and iPhone 5c, should have kept the older versions running.. might as well delete the app on both my iPad and iPhone
2019-03-21
Need OS 11...
Quite disapointing for a well known telecommunication compagny like Telus to put an update that no more allow users to check their account. My Telus is no more mine... Weak.
Très décevant pour une compagnie de télécommunications bien connue telle que Telus de faire une mise à jour qui empêche les utilisateurs d'accéder à leur compte. Mon Telus n'est plus mien... Ordinaire.
2019-03-11
Need data app back
Since the last update cannot use app that downloads old version for my iphone 5c 10.3.3 but then ask to update again again please resolve this problem telus tech i need to see my prepaid account
2019-03-11
"Update required"...
Update required;
User updates;
App no longer works, as it is an Iphone 5.
Between jacking my bill $10 a month, and now eliminating functionality of the app on my phone, you're doing a great job of ensuring client loyalty...
2019-03-10
Not universal
This app is not capable for anything that is IOS less than 10 , there fore it is useless , not fair for those who have older phones. Not consumer friendly
2019-02-22
TELUS decided that my phone in no good
Blocked the app for iPhone 6S with iOS 10.
2019-02-18
New update requires iOS 11!!??
You've put out a new update that requires iOS 11 but you've discontinued the old versions .....why???
Keep older versions of the app working. For a telecommunications company that deals with technology every day, you shouldn't have a problem with that right??
2019-02-17
Doesn't work
Can't use cause I have iOS 10.3.3 as of feb/19. Used to work great, should charge an extra $10
2019-01-29
iOS 10.x.x
It is very disappointing that I can no longer use the "My Telus" app because I have iOS 10.3.3 on my phone.
2019-01-29
Update for iPhone 5c please
I am very disappointed that the latest update is requiring us to update. And yet I cannot update with our iPhone 5c! (an iOS 32-bit device)
I require to use this phone for my kids as I cannot afford to buy a new phone every time an iOS update or what not comes up please allow us to use older versions of iPhone with this app.
My kids need to be able to manage their usage on their iPhone 5c (32-bit iOS devices) and now they cannot nor manage any of their restrictions and usage notifications.
Yes, the new version might add some whiz bang new feature but what use is that if suddenly the device that is on the Telus network suddenly can't use any features at all?? There is no reason that the backend of this app cannot support the older 32-bit version.
****At the very least remove the update this app message on the last compatible version for the iPhone 5c so that I can run it onto the device. ****
Thank-you!
2018-03-07
Talking about a squashing a bug!
I still cannot log in! Let’s try squashing that bug. Ready to delete this useless app.
2018-02-26
Unable to login
My account link suddenly disappeared and I am no longer to login with the app. What happened?
2017-09-16
Need Data Usage back
Need to see data left and days left out back in app. Isn't that what an app is for? To track usage in the go? Can't rate it higher with the best tool gone.
09/17 -Update They listened! way to go Telus! Data usage is back on the mobile app! 5 stars for listening to us!
2017-09-16
If you give feedback they'll listen.
Worst update ever!!! Data should show how many days are left on the month like it always did before. Put it back on.
And it's back! Nice work Telus! Thanks!