2026-01-28
Passport Scanning Needs Improvement
At time of check-in scanning your passport will take a numerous amount of times. Otherwise, you’ll have to go to the airport to check-in and receive your boarding pass.
Updating
±0
#30 in Top Free Apps > Travel
+1
#16 in Top Free iPad Apps > Travel
iPhone Screenshots
Description
Meet the United app
From planning, to booking, to day of travel, we’ve got you covered.
On our app you can:
• look for flights across our global network and book them easily
• check in for your flight and get your boarding pass before you get to the airport
• change seats, or flights, if something better becomes available
• make sure you’re prepared for your trip with our Travel-Ready Center
• add your bags, drop them at bag drop shortcut and track them along your journey
• get real-time updates on boarding progression so you know when it's your turn to board
• view flight updates, transfer time and gate info all in one place to feel prepared for your connection
• see live updates on your lock screen and Apple Watch
• use our built-in Terminal guide and airport maps to find your gate and navigate the airport with ease
• watch movies, play games and pay for inflight snacks and drinks while you’re in the air
• enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app
• use high-speed inflight Wi-Fi enabled by Starlink which is now available on select flights, free for MileagePlus members
• talk, text or video chat with an agent if you have any questions
• figure out your next move if your flight is delayed or canceled
What's New in Version 4.2.65
We’re celebrating 100 years of United! In this release, we are launching our first ever year-end review. We’re taking a look back at what you flew in 2025 along with your most visited airports, hours spent in the air and more!
Seller
Name
United Air Lines
Information
Developer
Categories
Version
4.2.65
Size
434.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 16.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro 11-inch (M5) Wi-Fi, iPad Pro 11-inch (M5) Wi-Fi + Cellular, iPad Pro 13-inch (M5) Wi-Fi, iPad Pro 13-inch (M5) Wi-Fi + Cellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4
Languages
English, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.5 of 5 (160,784 Ratings)
App Store: Customer Reviews
2026-01-24
Bad scanning system
The scanning system is terrible it took us more than 15 times per document
2026-01-23
Headache
Not user friendly at all never will come back
2026-01-21
Your photo scan feature sucks
Your IT team should be fired for building such a piece of garbage mobile app that can’t focus using the phones camera capabilities bunch of morons! Fly any other airline
2026-01-20
Your passport scanner sucks
I tried 10x with my passport before it worked. I tried more times than I can count for my partner and it didn’t complete.
2026-01-19
OK app.
Could add the feature where all travellers on the itinerary get their destination address auto-filled. Thanks
2026-01-19
Wrong Document - No option.
The app doesn’t allow a Canadian Permanent Resident Card to be added.
2026-01-16
Useless
Useless
2026-01-12
Could be better
The is a bit slow. Only scanned 1 passport.
Kept on doing the death spiral.
2026-01-12
Passport scan does not work
Requiring a photo instead of a scan makes it difficult to complete checkin. App interface with phone camera is not working properly
2026-01-09
Credit card payment
You really need to start accepting cards from outside the US. Bad business in my opinion.
2026-01-09
Horrible
Go all through the process to be told your checked in then get a message you are not and can't get boarding passes etc
2026-01-06
Can’t put in credit card info
You ask for a credit card for inflight purchases but don’t accept a province or postal code ! Has to be a zip code
2026-01-05
Poor portal
The site will not permit me to enter my Canadian credit card and address as it will not recognize provinces or give option of Canada as a country.
2026-01-05
Editing postal code isn’t available. Since it is only useful for zip codes.
Please revise to edit in order to include postal codes.
2026-01-05
Bad
Very old approach user unfriendly
2026-01-04
Wasted time
Would be nice to pay ahead of time, but cannot as we don’t have an American address or American cc
2026-01-03
Credit card
I wasn’t able to add my credit card as the province and postal code was not available for Canada
2025-12-31
The app
The application
2025-12-25
Idiotic
Dumbest app
requires a credit card just to check in
You can bypass everything else but not the credit card
2025-12-25
Apps promoting don’t apply to web options
So I kept getting offers to check my bag for $ 25 CAD. But the app requires a USA address, and well, I am Canadian. So I went to the web version, and my bag cost me $CAD35. How does that make sense?
2025-12-25
Ghazanfar
The software app system is easy to use. But flights are delayed sometimes.
2025-12-23
What happened to the app?
Have used this app without issue for years. Whatever new updates that have happened have caused it to crash and require constant sign ins.
2025-12-19
Trouble using the app
I was unable to scan my passport and unable to pay for baggage because I’m in Canada
2025-12-19
Scan
Hard to scan passport
2025-12-17
The address of the bill mail/ticket
Need a option if the people are from Canada !
2025-12-16
Your App Sucks!
Can’t add a CDN Province for registering a CC. Challenges with booking a seat unless I pay to upgrade. Showed seats available but gives an error.
2025-12-14
One of the best airline apps
Very convenient and easy to use! The instructions and information provided is clear. I also love how detailed the instructions are during airport transit.
2025-12-13
worst service
use a different airline
2025-12-12
Rajesh Narula
The app is slow and takes too long has several issues including refunds.
This is just a constructive criticism and I love United
2025-12-12
Best Airline App
Best app among any airline i tried. The app takes you through the whole trip from start to finish, including the minutes needed to walk to the new gate. Really great job, guys! i’m choosing the airline now just for the app.
2025-12-11
This app is useless
This app is useless. I cannot get a boarding pass. I’ve input my passport a dozen times but it won’t save it. United, PLEASE FIX THIS APP so that it works!
2025-12-04
Rebooking not smooth
No information in flight, flight delay for mistakes of the ground crew, United just give you a QR code and off you go, take care of our mess yourself
2025-12-04
They must be broke
Adding a cc and authorization for a bag in case you don’t meet criteria. You have to be kidding me. United has stooped to a new low. They are now in the class of spirit/ frontier. Pathetic
2025-12-01
Check in
It was easy and intuitive. Better than most
2025-11-23
Sucks
You have add credit card. But as a Canadian, I can’t add a cad billing address. This is an easy fix and super annoying.
2025-11-23
Not Canadian friendly
When adding a credit card on file it asks for billing address and doesn’t offer Canadian provinces.
2025-11-22
Just let me load my ticket in my digital wallet
Without hunting for it in your app. Painful process. Not automatic.
2025-11-22
Information you entered is incorrect
As someone who does not live in the United States, I can't check in with the app! It asks for a US address, I'm flying from Canada to a different country. There is no us address. I can't imagine this is uncommon. But it won't let me through. Really frustrating.
2025-11-21
Noel/Natalia Trip to Manila
The on-line check-in is very fast and user friendly.
2025-11-20
App gets stuck and frequently the Continue button does not work
See above
Not good could be better
2025-11-15
SUCKS
This app is the worse travel app ever.. scrap it and start again or copy Air Canada at least
2025-11-15
Bad app
It is very glitchy and would not let me put in Canadian info
2025-11-13
Non US resident
Would not accept credit card information or apple pay for baggage check with a Canadian address. I am checked in but have to check my bag at the airport.
2025-11-12
Not easy to check in online
When someone is transiting via Us and we don’t provide a us address, can not proceed so I used the airport address to bypass this step in order to continue with the check in. This website should have that transit option
2025-11-11
Check in is a mightmare!
It’s so complicated to check in !!
2025-11-09
not very Canadian/International Friendly
The app is easy to navigate and use. I only downloaded it because I thought I could easily do the advance check in before my flight but because I have a Canadian address I can’t put in my province. It only gives me States/Territory options:P
I don’t really recommend the app of you live outside the US. Just stick to the website unless you’re an anxious/Type A person like me.
2025-11-09
Worst experience ever
Never built with passengers in mind
2025-11-07
It won’t let me enter my Canadian credit card
This app throws errors when I try to make a payment with my credit card. It calls the field “State/Province” but won’t accept a province name. Trash.
2025-11-05
If you’re not American the add ons won’t work
If you don’t have an American credit card or address you can add baggage or connect your card for contactless payment on the plane
2024-03-06
No Canadian option
When I go to purchase a bag the options do not include Canada - despite saying State/Province.
2024-03-04
No Canada listed or postal code
Tried to enter my province and postal code under the province and postal code section for the credit card bill to section but it doesn’t have any provinces listed, and when you click on postal code, it just has numbers to enter your ZIP Code….. ?????
2024-03-04
Don’t forget Canada
When trying to pay very difficult to put in Canadian province and billing address
2024-03-03
I’m canadian
Don’t seem to have province and postal code
2024-02-28
Credit Cards only American
Cannot select province for Canadian CC
2024-02-25
Frustrated Canadian
It is extremely frustrating that as a canadian I am not able to upgrade my seats in the app without a U.S. billing address.
2023-05-02
Canadian citizen
Challenging to check in using this app for a Canadian
2023-05-01
Worst app I’ve used
Compared to other major airlines such as Lufthansa, Air Canada and other star alliance members, united has the worst UI for their app. My boarding pass did not show up on the app even though I had a checked in, if you change a seat your boarding pass does not update right away (probably doesn’t update at all), it’s very slow and glitchy.
I would not rely on the app for a digital boarding pass, it’s unreliable.
2019-05-25
Almost perfect
Canada isn’t an option for saving credit card info. It doesn’t automatically pull my frequent number into my flight for check in. And I couldn’t figure out how to do that myself. I’ll guess just add it when I’m at the airport.
2019-04-26
Not helpful
I have a Canadian VISA credit card, but your stupid app only has the countries "United States", "Puerto Rico", and "Guam" listed as options. It canceled my transaction to pay for my bags twice before I said screw it. Not impressed.
2019-04-20
Please add Canadian credit card option please
This app still does not support Canadian credit card payment. How many flights are flying between US and Canada each day? There are many frequent flyers needing this feature. This is the most feedback topic. Please do something.
2019-04-12
Thanks
Our trip with United was amazing!! The staff were super kind! Thank you for making our trip lovely. We’ll defusing your praises!
Amber & John Eikelenboom
2019-04-01
That was easy!
Great app! Quick and easy check-in. Thank you.
2019-01-21
Credit Card
I am from Canada and when you try to pay for anything on the website it only accepts USA, Guam or Puerto Rico cards..... rather silly for an international airline.
Somewhat surprising.
2018-06-17
Nice little update!
Adds real-time notifications. Now you’ll know moments in advance before being roughed-up, face-smashed and thrown off your flight. Thanks United!
2017-12-26
Doesn’t work
The United site said I have to use this app for check in, after downloading it and spending 2 hours uploading my families passports multiple times it finally seemed to work. Then I received the boarding passes by email, which all say ‘You do not have a boarding pass’. Now I’m concerned that we’ll lose our seats. Such an extremely frustrating start to a vacation. I hate United.
2017-12-14
Trouble seeing documents
Travel documents appear as ‘null’ and so I have to keep scanning them to proceed for check-in.