2026-01-16
Awful
Terrible app! Been trying for weeks to log in and it’s nothing but an infinite loop of signing in. Everything is up to date, I’ve deleted and reinstalled the app who knows how many times. Absolutely useless.
Updating
+3
#58 in Top Free Apps
-1
#4 in Top Free Apps > Utilities
Description
Rogers Xfinity is here. Connecting you to more of what you love. The Ignite HomeConnect app has been updated to the Rogers Xfinity app.
Included exclusively with Rogers Xfinity plans and TV bundles featuring the Rogers Xfinity Gateway in Ontario, New Brunswick, and Newfoundland.
You’re in control with Rogers Xfinity. Easily manage and protect your home WiFi and connected devices from anywhere, at any time.
• Stay in the know – see who’s online at home from anywhere, at anytime
• Pause or schedule WiFi whenever you choose – create Downtime Schedules or set Active Time Limits
• Protect your loved ones – activate easy Parental Controls and Active Time Details for added peace of mind
• Get our most secure WiFi – turn on Advanced Security for worry-free protection of all connected devices; automatically block online threats 24/7 and get alerts about suspicious activity
• Test your WiFi connections – ensure you’re getting the best WiFi for all your connected devices without having to call tech support
• Never forget your WiFi password again – quickly check, update or share your WiFi passport
• One app that does it all – link and control smart lighting, thermostats and doorlocks from popular brands
• Add Rogers Xfinity Self Protection to any Rogers Xfinity Internet plan and keep an eye on your home with 24/7 home monitoring right at your fingertips.
Getting Started
• Not sure if you have the Rogers Xfinity Gateway? Visit rogers.com/myrogers and check under “internet”
• Download and install the Rogers Xfinity app on your smartphone
• Launch the app and sign in using your MyRogers username and password
• Select “Remember username” for even faster sign-in next time
Requirements
• Rogers Xfinity Gateway, included exclusively with Rogers Xfinity Bundles and Internet packages from Rogers in Ontario, New Brunswick and Newfoundland. (For British Columbia, Alberta, Saskatchewan and Manitoba, please download “Rogers Xfinity (Shaw)”
• My Rogers username and password to access the app
• App designed for smartphone use only
For more information see rogers.com/rogers-xfinity-app
What's New in Version 5.65
We’ve been hard at work making improvements to the Rogers Xfinity app. This update brings you improvements and bug fixes.
We appreciate you using our app. Leave us a comment and let us know how we're doing.
Check out the latest features, download our app.
Requires iOS 17 or higher.
Seller
Name
Rogers Communications Inc.
Information
Developer
Categories
Version
5.65
Size
374.8 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 17.2 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPhone 16e, iPhone 17, iPhone 17Pro, iPhone 17ProMax, iPhone Air, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad mini (A17 Pro) Wi-Fi, iPad mini (A17 Pro) Wi-Fi + Cellular, iPad (A16) Wi-Fi, iPad (A16) Wi-Fi + Cellular, iPad Air 11-inch (M3) Wi-Fi, iPad Air 11-inch (M3) Wi-Fi + Cellular, iPad Air 13-inch (M3) Wi-Fi, iPad Air 13-inch (M3) Wi-Fi + Cellular, iPad Pro11M5, iPad Pro11M5Cellular, iPad Pro13M5, iPad Pro13M5Cellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, French, Italian, Spanish
App Store: Customer Ratings
Ratings & Reviews
4.2 of 5 (60,057 Ratings)
App Store: Customer Reviews
2026-01-15
Can’t login
Same situation with this app it ain’t letting me login
2026-01-14
?? Fix it
Just got the app and it won’t let me log in? Even after your update. Fix it.
2026-01-14
Impossible to login
Do better Rogers! I tried multiple times to login and get caught in a loop. Deleted and reinstalled app and same thing. For the amount of money you exploit from people for your services, you should at least be able to provide a 2 star user experience. Time to start looking at other ISP’s. Calling customer service and chat bots is a total waste of time.
2026-01-14
iOS 17
Why did you make it require iOS 17, for a internet app that you can barely use cause you don’t listen to your customers, better off with bell
2026-01-13
Internet is great - tv boxes don’t work most of the time. Very frustrating-
Poor service.
2026-01-13
Terrible
Not able to log in and use my security system. Very unhappy.
2026-01-13
Horrible uodate: CAN'T EVEN LOGIN
With the updated app, I am unable to even login to the app. It keeps coming back to the sign in screen. PLEASE FIX IMMEDIATELY.
2026-01-13
Won’t let me log in
I can’t login. All the times after entering username and password it brings back to login screen. I even tried deleting app and reinstalling couple of times but it still didn’t work. Garbage app.
2026-01-13
Sign in doesn’t work, can’t see my internet status updates
Not able to sign in or see my internet box’s status since the last update. Makes it also harder to communicate or request services.
2026-01-12
Can’t even sign in
I tried several times it keeps bringing me back to sign in page?
I entered my username
2026-01-12
Can’t log into the app
I enter my credentials but nothing happens. It takes me right back to the log in page. I tried to log in again but nothing happens. I’ve deleted and redownloaded the app several times with no success
2026-01-11
I don’t have a device that can be updated to use this App
Apparently this is a great App. I wouldn’t know becauseI will have to purchase new iPhone and iPad in order to acces X finite. I wasn’t in the market for new gear. Not helpful. I also note earlier responses to people with the same issue having received a typical Rogers response which could be edited to remove the polite concern; which would then read “ we don’t really care what issues we have created for some customers, we make enough money from everybody else so this just fits with our business model”
2026-01-11
Doesn’t work
The app closes ever time I try to log in!
2026-01-08
Can’t even log in
Put in my info to sign in and it’ll just do nothing
2026-01-06
Not working
Keeps looping to the sign in page which is frustrating and if I can’t use and control
My wifi and devices I’m going to have to go elsewhere.
2026-01-05
Can’t even sign in
POS app can’t do anything
2026-01-04
Can’t even log in
When I click log in, the pop up opens and I enter my email and password, and it just takes me back to the login screen. Over and over and over. I’ve deleted and reinstalled, changed password. Nothing.
2026-01-04
Login problem
I tried 5 times filling everything correct but still not working stuck at login page
2026-01-04
Login Broken
Can’t log into the app anymore, making this completely useless.
2026-01-03
Useless
Everyone I try to check something like data tracking, the app sprays redirects me to browser login. EVERYTIME. And it doesn’t even take me to the appropriate link.
2026-01-03
Stop Making me have to sign in all the time !!!!!!!!!!
I’m constantly getting signed out on every device that I’m signed into this on. Apple TVs , iPhones, iPads and then sometimes the sign in screen fails to work . Stop Making me have to sign in all the time !!!!!!!!!!
2026-01-02
Can’t login to the app
Stuck in a loop - attempt to login via email password, authenticate via email code, then brought back into the login page. Also I’ve read the string of bad reviews and idk why this still hasn’t been addressed given so many people are facing the same issue. The AI
/automated customer support keeps recommending the same fix - “try signing out first” - when people are flagging they can’t even log in.
2026-01-02
Not able to login
Not able to login
2026-01-01
Not happy
We recently upgraded our WiFi because our other was getting slow and we no longer needed our landline so we needed a new plan. Wish we never upgraded. The WiFi is constantly going out like every 30seconds to 1 minute. But there’s no outages in the area. I wouldn’t recommend upgrading until these bugs are worked out.
2025-12-31
CANNOT LOG IN on Apple X
This new version will no longer let me log in with my Apple X phone as I can’t download IOS 17. I can still use it on my iPad, but I don’t have that with me when I’m out an about!! Please fix it!!!
2025-12-31
Can’t login
On the latest version of Roger’s I’m unable to login, when I press login and go through the process when I finish it just brings me back to the login screen
2025-12-28
Terrible service.
Want to cancel all services. Over paying. Tried to deal with all this 2 separate times. First time the agent cancelled my current plan which was much cheaper. Paying way more. Asked for a solution. Sent tech to hook me up to fiber op. Well not available and I told them that. Now Paying 400 a month. Don’t use cable. And going to Starlink. Done done done done. Robbing me
2025-12-27
Cannot log in
Its keep asking me to sign in like a loop
2025-12-27
Garbage app, worse than arriveCan.
Garbage app cant even sign in. Canadian technology ladies and gents.
2025-12-27
Cannot login in since the update
Just because I won’t update my iPhone it is now incompatible. Useless
2025-12-24
Stuck at login page
After logging in, it goes back to the login page, was never able to log in
2025-12-24
No changes at all
I couldn’t login before, and I cannot still. So, still useless.
2025-12-24
.
No longer works on my iphone 8. Need a legacy version for ios 16
2025-12-22
App does not function
This app is useless. I login and can’t access any features. The homepage is a chat screen. Clearly bugs that haven’t been fixed. Version 5.6 is the latest one yet trouble shooting videos on YouTube talk about version 12.45. Garbage.
2025-12-20
Why developers don’t fix the log in issue
I have read the reviews. The log in issue has been there for a long time, still not fixed. Why?
2025-12-20
Trying to edit WiFi name
Can’t access WiFi edit page on app. The WiFi info page only displays about 3/4 and the “Edit WiFi settings” link is below that. Can only see it by pushing up the page and holding it but when doing this the link won’t work. I’ve deleted & reinstalled the app and also rebooted my device (iPad running iOS 18). Also tried on my iPhone 13 running iOS 18.7 but have exact same problem. How can I get the WiFi info page to display fully so I can access the edit link at the bottom?
2025-12-18
Sign in problem
The app would not let me to sign in and I’ve tried so many times with the correct email and password for the app that I made with the account but it won’t let me go into the app since Mid-September 2025
2025-12-17
Can’t log in
It just stays on the login page
2025-12-17
Can’t sign in
Continual loop. I sign in and it takes me back to the sign in screen.
2025-12-16
Worst
All my smart tv’s are having trouble connecting and this is the worst. Not happy that I changed to this router.
2025-12-16
Answer the phone
Zero customer service…trying for 30 days to get an answer as to why the $120 increase in the bill!!!!
2025-12-15
Cannot sign in
App does not work. Downloaded both the rogers xfinity and rogers xfinity (shaw). Both asked me to sign in but after having input my username and password it goes back to the sign in page. Useless.
2025-12-12
Can’t register
I clicked the register button and nothing happens. If I don’t have an account how do I gonna use it?
2025-12-11
CANNOT login
Nothings happens after login
2025-12-10
The worst service
Bad customer service, extremely expensive and they just want to charge more and more
2025-12-10
Vulnerable management app
If your gateway loses internet connectivity, the app goes down with it.
A pretty glaring problem when the time you need to use the app is when it becomes unusable!
Stick with connecting a computer to the hub with an Ethernet cable.
2025-12-10
Ron
Just had the most helpful conversation with Maria W who resolved my problem with speed and efficiency. It was actually fun to chat with her.
2025-12-09
Embarrassing Login Issue
The login issue still persist even after the recent update rolled out. Followed all their instructions for the fix and still nothing resolved. No one can login into the app. Completely dysfunctional.
2025-12-08
For what purpose?
I require port forwarding to run something, so I log into the router. It tells me I need this app to do so (ridiculous). I log into the app. It does not allow me to port forward. The only option is "contact support". Why does this exist? Even if it worked, if someone is trying to do something technical, why would you have them log in on a phone to do it? Lovely stuff :DDDDD
2025-07-24
Trying to setup
Just keeps cycling to the login screen. Frustration level 10/10.
2024-09-30
Update
I can no longer access the app as my iPhone 7 is no longer compatible. And now requires iOS 16. Which is not available on the iPhone 7 iOS 15.8.3 is the end of the road for the 7. 🥲 I have no intention of buying a different phone.
2024-09-25
Updated App
Once again they’ve updated the app without consideration for those of us who cannot afford to buy a new iPhone. My iPhone 7 cannot handle the new operating system and therefore the Rogers app no longer works. I don’t know why the banks can do it and Rogers cannot. Just leave the app for those of us who cannot update as is with a notice that says this app cannot be updated because of your system but you’re welcome to use it anyway
2024-08-13
Worst app ever
I hate when my wifi paused
2024-03-31
Terrible
This terrible. My internet keeps on disconnecting
2024-02-03
Not working lately
This app is hit and miss. I use the parental controls to pause my kids devices, and the unpause/pause is persnickety. It doesn’t always work, doesn’t unpause. It usually has a confirm after you ask to unpause, but that doesn’t come up any longer. It used to work well, but recently it’s lagging or stalling out, making it unreliable and frustrating.
2023-08-21
port forward setup is broken
The drop down list of connected devices is capped at 9 devices. I see that i have 29 connected devices from within the app, so there’s definitely more than 9. i think the developers need to review this.
2023-04-29
Can’t sign in on iPhone 11
Why can’t I sign in. I can in safari.
Edit: When I contacted support they had a similar issue. Looks like they app sever was temporarily down. After trying for a few hours, I eventually got it
2023-03-03
bad
just bad
2021-07-02
Yuck
Wifi keeps dropping from streaming
2021-06-28
PC wifi not great
Not impressed when it works it works fine but when it drops you continuously have to go to app to find out what the heck is going on with your PC
2021-06-28
Internet devices keep freezing
Very bad signal always freezing I never seen a worsts service like this one .
2021-06-25
Needs a lot of work still
The app is functional but not the best. I know it’s free, and I don’t know the process required to build an app, but for a multi-billion dollar company like Rogers, I expect a LOT more in their front end user experience.
The app crashes occasionally
The app is s-l-o-w
Not easy to identify devices on your system-which iPad did I just disconnect from the WiFi?
Doesn’t allow you to restart tv box remotely
Did I mention that it’s slow
2021-06-24
Not very good
When ignite goes offline, then the app does not work. You cannot reset the box when not connected to the wifi. No connection to box remotely
2021-06-24
Stupid mom blocks my wifi
Shouldn’t be a thing where my wifi can be blocked
We should ban parents from this app and I’d give it a 5 star
2020-12-01
Ignite installed without pods and no pods arriving weeks after ordered
Ignite installed without the booster pods requested to help the signal reach the upstairs bedrooms. Lack of signal upstairs and in the basement without boosters has always been a problem in the house. I ordered the pods several weeks ago and they haven’t arrived after a few call backs to find out why. No wifi in the bedrooms so my data plan on my phone is taking a hit.
The main floor is working well.
2020-11-12
Use Bell
Rogers does nothing but take its customers for granted. Terrible service Terrible company
2020-09-02
Restricted mode
Blocks unnecessary websites and pops up with a warning that people are trying to steal my info and credit cards. Ok karen the website is literally run by adobe that millions of people trust.
2020-05-12
My mom turns off my wifi
Mid game
2019-12-06
Cannot Login
With latest version, I am no longer able to login to the app using my iPhone XR, I hit the sign in button and nothing happens. I was able to log in using my iPad.
2019-06-26
THANK YOU
thank you for this amazing wifi app!!!! First let me say good job on the slick design! I love how the app looks so sharp, I love how it works without having to be near the the modem! It can be monitored anywhere around the world. I love how for a new app by Rogers the engineers took there time adding all the important features at launch and not having to wait for a future update for features. Great job on adding protected browsing feature so that all my devices connected to the modem are viewing secure web pages. my absolute favorite about this wifi managing app is the NOTIFICATIONS knowing when a device gets connected to my wifi is a huge plus!!! Wish list : please add speed test directly from modem to get the true modem speed. Also please remove the “get organized with profiles “ that shows up when you open the app. I like when you slide over you can see the device highlights make that the default screen to open the app too! Apart from that this app is a great app to manage the ignite modem with!