2025-05-02
Can’t use it
Won’t let me log into my bell account so I can’t even use it - pointless app
Updating
-7
#40 in Top Free Apps > Utilities
iPhone Screenshots
Description
*** Note: Please see requirements below for eligibility. ***
With the Bell Wi-Fi app, take control of your home or small business network through the updated easy to use interface.
Plus, enjoy great features like:
• Easily share your Wi-Fi password by text message, email and more.
• Pause the Internet connection on any device whenever you want.
• Control your entire Wi-Fi network including the ability to turn it on and off with one tap.
• See who’s connected to your network and which devices are most active.
• Create unique people profiles for all users, assign devices and personalize Internet access.
• Run speed tests and see signal strength by device.
• Install and manage Wi-Fi pods.
Requirements:
• Ontario and Québec: Internet with a Giga Hub, Home Hub 4000, 3000 or 2000
• Atlantic Provinces: Internet with a Home Hub 3000
• Manitoba: Internet with Wi-Fi pods
• Small business in Ontario and Québec: Internet with Wi-Fi pods
• Unmodified iOS 14 or newer.
What's New in Version 3.146.0
Device alerts: once enabled, you will receive instant notifications when a new device joins your network.
Enhanced topology: the network map has been redesigned with more detailed info and additional customization options, giving you a clearer picture of connected devices on your home network.
Better accessibility: we've significantly improved accessibility with enhancements to screen reader, color contrast and keyboard navigation.
Seller
Name
Bell Canada
Information
Developer
Categories
Version
3.146.0
Size
457 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 16.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE (3rd generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16Plus, iPhone 16Pro, iPhone 16ProMax, iPhone 16e, iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad Air (5th generation), iPad Air (5th generation) Wi-Fi + Cellular, iPad Pro 11-inch (4th generation), iPad Pro 11-inch (4th generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (6th generation), iPad Pro 12.9-inch (6th generation) Wi-Fi + Cellular, iPad (10th generation), iPad (10th generation) Wi-Fi + Cellular, iPad Air 11-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi, iPad Air 13-inch (M2) Wi-Fi + Cellular, iPad Pro 11-inch (M4) Wi-Fi, iPad Pro 11-inch (M4) Wi-Fi + Cellular, iPad Pro 13-inch (M4) Wi-Fi, iPad Pro 13-inch (M4) Wi-Fi + Cellular, iPad A16, iPad A16Cellular, iPad Air11M3, iPad Air11M3Cellular, iPad Air13M3, iPad Air13M3Cellular, iPad MiniA17Pro, iPad MiniA17ProCellular, iPod touch (6th Generation), iPod touch (7th generation)
Languages
English, French
App Store: Customer Ratings
Ratings & Reviews
4.1 of 5 (16,958 Ratings)
App Store: Customer Reviews
2025-05-01
Cannot login
This app stuck in the login screen. I even cannot enter credentials. 0 starts
2025-04-22
Does not work
Will not allow me to sign in so cannot access the app. Would be fine if they didn’t lock features to the app that can’t be accessed by a web browser.
2025-04-17
Can’t login anymore
Can’t login anymore. It’s telling me that my email and password is incorrect but i can login in on the wed page.
2025-04-16
Mauvaise connexion
L’application ne fonctionne pas bien. Plusieurs jours voir semaine sans pouvoir se connecter. L’application ne reconnaît pas le nom et mot de passe meme après les avoir changer.
2025-04-09
Useless
It’s beyond me why Bell forces you to use this app to use certain features that should be available through the online router portal. They clearly do it only so you’ll use this app and unfortunately the app is garbage because it constantly logs me out and then refuses to accept my credentials, which is always correct. Try again a few days later and I get can back in for a few days and then the cycle repeats.
2025-04-08
App not working properly
Not able to login due to glitch in the app. This is getting a very upsetting problem
2025-04-04
App no longer accepts Userid and Password
Since the new iOS Beta release the app will not accept my user if and password which work on the Bell website. And yes I am using the right userid and password. Erased and reinstalled the app. Same issue.
2025-03-31
Mts login issues
Cannot manage my BellMTS account through this app. Apparently Manitoba users get sub-par service, inline with typical MTS garbage.
2025-03-30
App glitch
For the second time within a week, I keep getting logged out, and when I try to log back in, the app repeatedly tells me that my username and password are incorrect, even though I am certain they are not. This has been incredibly inconvenient, and I am unable to access my account properly.
2025-03-28
Logs out and can’t sign in
This app frequently logs out. When you try to log back in, it either doesn’t recognize your username or password. Very frustrating.
2025-03-26
Can’t create account
Tried creating an account and it keep asking for 7 digits account number on my phone bill however my Account number on the bill is 9 digits
2025-03-24
Frequently logs out
Then sometimes won’t let you log back in. Poor user interface.
2025-03-20
cant log in
don't know why
2025-03-19
Doesn’t Work
This app is infuriating. I cannot login, as it says my account doesn’t exist. I am able to login to MyBell without any issue. There is no way to access parental controls for the wifi other than this app?
2025-03-14
Can’t log in
Title says enough, by going through all the reviews your app is a buggy mess where a simple login is causing issue
2025-03-09
Impossible de gérer le wifi
Depuis plusieurs mois et essaie par les gens de bell , aucune réussite.
2025-03-09
Garbage
Couldn’t even log on. Is Bell even a real company? I’d be embarrassed…
2025-03-08
Always need to log in
So annoying!! Every time I open this dumb app I need to log in with my user and password. Why can’t they use face recognition or just save the password in the app it’s a real pain
2025-03-05
This app is very bad
This app logs me out every 5 seconds it’s so annoying and a horrible system do not download
2025-03-04
Useless
I can’t access my account to put settings on the wifi. This is a safety issue. The app is primarily used for controlling my children’s access to the internet and u can’t log in. Bell tech support wasn’t even able to help.
2025-02-26
Bad Work
Doesn’t recognize people connected to visitors network.
Doesn’t know devices names.
Very very slow to refresh who connected and who disconnected.
The app is buggy, is very slow to change between tabs.
2025-02-19
Terrible app
Well, each time I open the app, it spams me by renaming my network again and again. Then after forcing my hand, it wipes my advanced wifi settings. Frustrating experience.
2025-02-18
Unable to log in
Terrible app. Unable to log in. Unable to set timeout schedules like I was able to on the Rogers app.
2025-02-18
Login failed
Can not login
2025-02-17
Stopped working
Worked for a few months. Didn’t always turn off internet for specific devices and then wouldn’t let me sign in. Deleted app, reinstalled still not
2025-02-17
Love love this app!! Except one tiny thing..
Always says that I don’t have an account, although, I do!! lol. I’m annoyed and can’t login just wifi app. Bell five and bell everything else works fine
2025-02-14
Time out
Everytime i need to time out my brothers wifi he gets around it by forgetting the network multiple times and i keep having to time it out again, how do i completely block only his access to the wifi when needed
2025-02-07
Joining ‘Fed Up of trying to Log in’ List.
After (literally) HOURS & DAYS, of trying to sign in so I can freeze ny sons tablet, I continue to be unsuccessful.. Too stressful & now i’ve lost track of U/N’s & PW’s from all the changes!!
Same issues different day!
2025-02-02
guest wifi
where is the ability to change the guest wifi name and password. this is something that needs to be added.
2025-01-31
cannot log-in
Trying to open app but all I’m getting is the spinning wheel of death.
2025-01-26
Garbage
Garbage
2025-01-23
Won’t log in
I’ll add my name to the hundreds of people who cant log in. Can’t believe a technology company that cannot produce a working app. And don’t respond with a request to send you details…you already know it doesn’t work. Just fix it. I’ve already changed my cellphone carrier to someone else. Maybe time to change internet provider too.
2025-01-20
Not working
App stopped working, I’m not able to log back in.
2025-01-14
Never stays connected
Always disconnects somehow and never connects again or if so it connects back after 30minutes trying. So annoying !
2025-01-13
Can’t login
Nothing to say. Can’t believe this still happens in 2025. Having the exact same username and password from mybell and this app keep telling me error.
2025-01-08
Fonctionne pas
Peux plus me connecter a la maison ca reste sur le chalet qui est hs pour lhiver tres decu
2025-01-08
Hate this app.
Such a terrible app! It won’t even open the app most of the time. And then lags and freezes all the time. Bell is a terrible provider and they don’t care if they provide sub par service to their customers.
2025-01-07
Not working
Will not work 99% of the time
2024-12-30
Unable to login
You’d think with it being almost 2025 and Bell supposedly specializing in internet connectivity, that they would’ve ironed out connectivity issues both with their internet services and their wifi app, but no, terrible internet services and an app that doesn’t log in. Truly unbelievable. If there were ever an industry ripe for disruption, it is the telecommunications industry. Can’t wait for a serious reliable service provider to become available. Would be switching in a heartbeat.
2024-12-30
USELESS
nothing work
2024-12-28
Horrible app
Takes forever to connect, won’t stay logged in and is not user friendly. Annoying enough that when I do try to log in, it makes me question even staying with Bell
2024-12-25
Lenteur ouverture
L’application est tres tres mais vraiment très lente à s’ouvrir depuis la dernière grosse mise à jour. Dommage
2024-12-24
What’s the purpose for having this???
Why on earth I need to download an app when all functions should be available on router config page?
2024-12-23
sert à rien
il te renvoie aux site de bell pour te vendre des bébêtes
2024-12-22
Do NOT require somebody to create an account online to make connect!
Wow! The purpose of this app is to setup internet while connected with the device WiFi. Except you need to sign up and create a Bell account to use the app — which uses a WebView browser on the internet. What?
Come on. First it’s install too large. Next it’s literally impossible to actually use without disconnect and connecting to the internet another way.
Why do you hate your customers so much?
2024-12-22
So Frustrating
Nothing but issues with this app. If you manage to eventually log in, the features rarely work. Get it together Bell. I’m losing my patience.
2024-12-18
Always login issues
Hard to understand how large companies can’t seem to make a reliable app and hie issues going on for a long time never get fixed.
2024-12-18
Unable to Login
Unable to login to app, tried contacting support and still isn’t working, don’t know what’s wrong
2024-12-12
N'accepte pas les informations de login
J'ai beau essayer de rentrer mes informations de login, les même que pour la page Web pour notre compte. Ça ne fonctionne pas. J'ai essayé avec b1, le username du modem, username du Wi-Fi, rien ne fonctionne. Très frustrant.
2024-09-09
Hasn’t worked for months!
Before it kept longing me out and I had to constantly log in again. Now it has just stopped working. I can’t log in at all I get a “response already received” message
2024-05-16
Update App to be in tune with Reality
Dear Bell,
While I love my Fibe internet, your Wifi app clearly was not designed by anyone who actually has kids and wants to control their access. Sure you can set schedules to freeze access during certain time periods, and sure you can freeze access ad hoc when needed, but this is not how life works.
I'll give you an example: My kids always want to borrow my laptop to watch Crave during the week. In order for this to happen I have to grant the device access, remove the schedule, or just leave it "always on". This means my kids get to watch for way longer than I want as we often forget to cut them off (yes, life can get busy!). Or I've left the device open and they watch TV for 3 hours before I get home from work. The way you have the schedules and freeze functions set up is completely opposite to how this should be done.
Here's how it should work. Users should be able to remove access indefinitely, and then un-pause that restriction for a set period of time (say 30 minutes). In other words, the "pause" function should work dynamically based on the devices' current wifi access; if wifi access is on, pausing will restrict it, and if wifi access is restricted, pausing it will allow access.
My only thought is that someone either without kids built this, or you've never had anyone use this in the real world before going to production. Please, please, please fix this app!!!!
Courtesy: TOPhil
2024-02-16
Need to enter password every time I use it
We are all drowning in passwords here, Bell. If your app requires a fresh login every time I need it then your app needs improvement.
2023-08-27
App doesn’t work
It is a shame 4 updates and still can’t make an App work. Come on Bell. You re a telecommunications company.
2022-08-28
Cant even login
I just downloaded this app to change my wifi name and such.
Tried to type in the username and password correctly for multiple times. They kept saying it’s wrong password… so I change both of my username and pw… still nothing works.
So I guess I’ll keep using the same default name and pw:)
2021-03-02
Let’s Talk about this Awful app
Why even bother? This app is so incredibly frustrating to use it shouldn’t be allowed on the App Store. Trying to set a custom profile is just excruciating. There is no copy feature, so you can’t copy a time block to multiple days. You have to actually set each day manually with a slider that is barely usable unless you have child-size fingers. Enabling custom usually takes about 3 or 4 attempts before it takes. If you disable the custom block, even temporarily, it doesn’t save the custom times. That’s right. You have to start all over again. And if you throw your phone across the room in frustration and attempt to set up custom times on a browser, don’t worry - the app apparently supersedes the browser settings. Meaning, if you have NO settings on the app (because it doesn’t work), it doesn’t matter what you enter in the browser. Oh, and the best part is since I last disabled custom, it won’t work at all. I’ve set all the times and pressed “block” more than a dozen times and nothing happens. So I’m stuck using one of the other presets. Which infuriates both me and my kids since I have to manually disable the block on times they would normally have access with the custom setting. The only thing more stressful than dealing with Bell Support is trying to use one of their apps. The irony is that this is the company that runs the Let’s Talk campaign.
2021-02-09
Very disappointing.
Very disappointing. While the idea is good, it doesn’t work as it should. I turn all my children’s devices off indefinitely and give them access when they are allowed to. This worked good the first few weeks. After that, the devices would still have internet although on the app it says they are blocked indefinitely. So my children still have internet when they shouldn’t. Another problem, the same devices are multiplied many times each. Like I have 10 devices but currently shows I have 45, which is confusing. The same devices move to the bottom of the list but are also up. Also, the names of devices keep changing automatically. Hope these issues will be addressed.
2019-12-06
I feel I was tricked into downloading it
My 2.4 and 5ghz network separation disappeared, my printer and other remote controlled apps such as Wimo outlets on my Apple Homepod network stopped working.
Bell support wasn’t “familiar” with the app. Took me hours to get back running. Deleted the app.
2019-12-04
Forced to have a common SSID??
This app lasted exactly 5 seconds on my phone. The fact that my 2.4 GHz and 5 GHz need to have a common SSID is a deal breaker. There’s a reason I have them set with different names and I shouldn’t be forced to have them share a name.
2019-12-04
2.4G and 5G combined to one after installing this and app
Done
2019-12-04
Horrible expérience!
J’ai installé cet app après un courriel de Bell la décrivant comme étant une app pour gérer et contrôler son réseau wifi à distance...
Mensonge! C’est une app pour nous vendre les « pods » de Bell!
Et après m’être connecté, l’application a forcé mes 2 réseau (5Ghz et 2.4Ghz) à utiliser le même nom.... ce qui a mis complètement mis à terre tout mes appareils connectés! Ça m’a pris 3h à tout reconfigurer!
Et après je suis retourné dans l’app pour voir ce qu’elle peut faire.... et ça bug! Page noire, page de chargement infini, déconnection du compte, application qui quitte, et quand ça marche, je découvre que ça ne fait presque rien! Ça ne parle que des Pods! Et en plus ça me dit que j’ai déjà le nombre maximum de pods.... je n’en n’ai aucun!
Vraiment Bell, retournez à la table à dessin et testez vos applications avant de les publier!!
2019-12-04
I need to have 5 and 2.4ghz enabled with different names.
Can’t use the app since I need my 5 and 2.4 to have different names
2019-10-06
Ok
Ok app, but needs remote router reboot control because the smart hub 2000 sucks.
2019-09-22
Internet
Very slow
2019-09-20
Remote control
I love it. The Wi-Fi remote is high quality. But I will like a remote on the Bell app. I think is very possible.
2019-09-18
Optimized poorly
The app is always trying to optimize and sends the signal to the furthest pod thus slowing down the entire network
2019-09-18
Pods are a bust.
Wi-Fi is on and off. Very frustrating.
2019-09-18
Pods are always going off line
The bell pods seem like they are never working. We call to troubleshoot and get sent new pods. Same issue over and over again
2019-09-17
Our fibre wifi sucks
Lots of calls to bell- purchased pods to help create mesh net -still sucks. Really starting to wonder why I give $4000 plus a year of my hard earned money to this company who has done nothing to rectify anything.
2019-09-10
Vraiment de la mardre
Vraiment de la marde votre application
2019-09-08
Constant mediocre performance
Hardware has never performed as advertised, I’m constantly getting fair to poor signals across all pods. It says it can handle dozens of devices, I have less than 20 when factoring all phones, computers, tablets etc and it can’t perform as advertised. This and the home hub 3000 have been a failure in my opinion
2019-09-07
Useless for managing the modem/hub
This is only useful if you have pods. Useless if you are trying to manage the hub from the phone. Can’t do any administrator functions that are available on the full desktop web version. Wouldn’t recommend it if you want more than managing pods.
2019-09-05
Lots of problems
Got Bell Wi-Fi installed a few months ago. Often have to deal with slow speeds and loss of coverage. Pods don’t provide coverage as advertised. Why did I get a Home 2000 modem instead of a 3000?
2019-09-04
Wi-Fi Coverage
Bad Wi-Fi coverage
2019-09-04
Bell Wi-Fi horrible
Bell services for internet are terrible. I have had issues for over a year. The modem got upgraded still not good. I got the pods- still no good. We had ‘optimization’ still no good. I could go on and on. And you ask why not change to Rogers. Good question we are trying to figure out who is worse
2019-08-28
Bell Fibe Wi-Fi disappointing
This product simply does not do what it seems to advertise, nor what was sold to me by the rep. It is not as good as the 7 year old Rogers Wi-Fi system that I had previously been using
2019-08-26
Not working
None of the pods are online. What am I paying for??
2019-08-26
Weak signal
I have to reset everything from time to time because the signal is always weak on the far side of the house and my house isn’t that large.
2019-08-23
So much for the best Wi-Fi!
Recorded shows and playback are constantly freezing. Forget it if I have 3 devices in the wifi at the same time. What happened to the best Wi-Fi experience?????
2019-08-23
New modem it stopped working
Title says it all. I installed a new 2000 modem and it connects to the modem but shows no internet connection
2019-08-20
Pods
I’ve added pods to the home and it as only slowed done my reception. Support line on the app brings you to cell phone service not wifi service.
If I can’t get them working today I will return them.
2019-08-09
Stopped working
Router was changed and hubs will not connect. Wifi app says lost connection to home hub
2019-08-06
Garbage App with no support options
Originally thought it was the power cutting out in the area that was disconnecting my phone with the home hub but actually the app will randomly just lose connection and terminate any means of reconnecting and seeing the status of the pods. Additionally the pods don’t seem consistent enough with connection dropping randomly preventing me from even using the net at times. Worst part is had to call into bell with support not even knowing how to help aside from factory resetting the router wirelessly leading to much wasted time. Will buy another companies router and wifi signal extender at this point with the amount of time wasted and frustration it caused.
2019-08-03
Excruciatingly awful
Awful
2019-07-25
Does not work
Too much work to config and I am not still successful
2019-05-18
Poor
Poor
2019-04-18
J’adore
Installé depuis 2 semaines et j’adore
2019-02-28
Does not work
After trying for a month to find the optimal physical locations for the wifi pods, I’ve concluded that this product simply does not deliver what it claims.
The pods ‘optimize’ to the worst possible configuration. I have no other neighbouring interference so I’m baffled by some of the configurations. Most times, my furthest pod will connect directly to the modem with a poor signal, bypassing 3 other pods that are physically closer and have excellent signal. No matter how I change the physical location of the pods it generally starts off with a decent speed around 200mbps and within about an hour I’m getting around 1mbps. Since I am paying for 1.5gbps this is not acceptable as it is 1500x slower. During troubleshooting I even plug my PC directly to a pod via Ethernet to ensure that my computers network card is not to blame.
Speed of the pods is only half the problem. How the mesh network chooses to connect devices is also faulty. My phone could be on the furthest node from the modem - If I walk 50 feet until directly beside the modem the phone stays connected to the far node and I have virtually no signal, or my phone drops the wifi network altogether. Devices that never physically move such as a Sonos speak try to stream music directly from the modem with intermittent signal when there is a pod less that 3 feet away.
I have a few tech gadgets; Sonos speakers and a few Philips hue bulbs. This is important because they rely on consistent wifi signal to function. With Bell Plume Wi-Fi pods the Sonos speakers cut in and out constantly. Philips bulbs are often not controllable by my phone or light switches due to inconsistent signal. Moment to moment, YouTube or Netflix streaming varies wildly in video quality because of the fluctuating bandwidth - making it virtually unwatchable.
All of these issues could be solved if manual controls existed in the settings menu. The ability to manually override network settings such as frequency channel has been around for over 25 years. Without manual controls this product at the moment is not ready for the consumer market. I am fortunate that Bell offered these for free with a promotion so I can switch back to my Google Wi-Fi product which functions perfectly. I only tried the Bell Plume pods because they were free and I wanted to compare. Definitely avoid!
2018-01-24
Bell Fibe
Mon internet wifi va po très bien 😡😡😡😡
2018-01-22
Crap!
In the 1 month I’ve had these pods I’ve spent over 8 hours on the phone with the worlds worst tech support ever. Bell has removed loads of features the the US model has. If I wasn’t being given a monthly credit for these I’d toss them. There tech support doesn’t know what these are which means you’re going to wait 30mins on the phone while they preform there training.
A typical product from a company like Bell.