2020-07-23
Cannot exit demo mode — can’t locate hearing aids
Worthless.... phone accessed aids the app cannot.
Updating
iPhone Screenshots
Description
The ReSound Smart 3D™ app is compatible with the following hearing aids:
• ReSound ONE™
• ReSound LiNX Quattro™
• ReSound LiNX 3D™
• ReSound ENZO 3D™
• ReSound ENZO Q™
The ReSound Smart 3D app lets you control your hearing aids directly from your mobile device. You can change programs, and make simple or more advanced sound adjustments and save them as favorites. The app helps you learn what you can do and how to do it. It can even help you find your hearing aids if you lose them. Last, but not least, you can have your hearing care professional update your hearing aid programs and send you new hearing aid software without taking a trip to the clinic.
Notes: Please contact your local ReSound representative for product and feature availability in your market. We recommend that the hearing aids run the latest software version. If in doubt, please contact your hearing care professional.
ReSound Smart 3D mobile device compatibility:
Please consult the ReSound app website for up-to-date compatibility information: www.resound.com/compatibility
Use the ReSound Smart 3D app to:
• Enjoy optimization anywhere with ReSound Assist: Request help with your hearing aid settings from your hearing care professional and receive new settings and software updates.
And use these direct control and personalization options:
• Adjust volume settings on your hearing aids
• Mute your hearing aids
• Adjust volume of your optionally acquired ReSound streaming accessories
• Adjust speech focus as well as noise and wind-noise levels with Sound Enhancer (feature availability depends on your hearing aid model and the fitting by your hearing care professional)
• Change manual and streamer programs
• Edit and personalize program names
• Adjust treble, middle and bass tones to your preferences
• Save your preferred settings as a Favorite – you can even tag to a location
• Monitor the battery status of your rechargeable hearing aids
• Help locate lost or misplaced hearing aids
• Tinnitus manager: Adjust sound variation and frequency of the Tinnitus Sound Generator. Select Nature Sounds (feature availability depends on your hearing aid model and the fitting by your hearing care professional)
For more information please visit www.resound.com/smart3Dapp or the support site via the link in the app store.
What's New in Version 1.8.0
The Smart3D App is compatible with our brand-new product hearing aid family Resound ONE™
The update also includes improvements to stability and connectivity.
Seller
Name
GN Resound A/S
Information
Developer
Categories
Version
1.8.0
Size
277.6 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 12.0 or later
Devices
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air4, iPad Air4Cellular, iPad EighthGen, iPad EighthGenCellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4
Languages
English, Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Lithuanian, Macedonian, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian
App Store: Customer Ratings
Ratings & Reviews
2.5 of 5 (62 Ratings)
App Store: Customer Reviews
2020-05-08
Poor reliability with IOS 10x
The app worked quite well until iPhone IOS 10 system upgrade. Just to be clear, I really like this app that can filter unwanted noises or sounds and improve my ability to hear greatly. I also like being able to route phone calls through my hearing aids.
However, The app has not performed reliably since the IOS 10 and subsequent upgrades, even with the latest IOS upgrade. The app will suddenly disconnect with my Hearing aids. It may start working once I put them on in the morning (they re-charge overnight), then suddenly disconnect for no apparent reason and can be quite difficult to get them connected again. Or they may work fine all day then won’t connect the next day. I can sometimes get it back but then it often disconnects from one hearing aid. At time’s, it will suddenly connect again.
Deleting the app and re-installing it and following the suggestions the company has offered doesn’t always work and should not have to be done on a regular basis. Not a very good promotion of their app if that had to be done constantly. The issue seems to be that the app needs a serious upgrade to deal with these issues that I and apparently many others are experiencing. The company really needs to take this seriously and upgrade the app to deal with these bugs and not just give out bandaid solutions that don’t deal with the original issues we are experiencing. Please fix!
2020-04-18
Needs an Update
App will not connect with Quattro hearing aids. Aids are paired with iphone, according to Accessibility but since iOS update to 13.4.1, the app is useless.
2020-04-06
Unreliable
The title says it all in one word unreliable! Frustrating!
The app switched to demo mode, it does not reliably recognize my hearing aids. It have to reconnect on a daily bases.
Tried to update the app and it stopped at 95%. It is no longer useable!
2020-04-06
Was 5 , then 1, now 5 again
Thanks for the instructions to get the app working again... they worked!
—————-
Has worked very well until very recently. Now it won’t automatically connect so I need to open the app and then power off/on my hearing aids to get connection, then usually only one connects and sometimes it thinks the right is left. Connection doesn’t stick so can’t use for phone calls.
Also, there is no app support other than a few answered questions.
What happened!!!
2020-03-22
App disconnects
Occasionally the app drops my hearing aids and the only way I can get connected again is by reloading the app. Even though the app. can’t see the hearing aids they are connected to my iPhone as seen in the “settings”. Please correct this problem ASAP.
2020-01-17
Right ear will not connect
After many many reloads of the app I am frustrated. Get the fix complete to align with the Apple update
2019-12-04
Horrible app
Since the operating system update the app seldom works
Tv streaming fails constantly
Hearing aid clinic claims the fault is with the app but after several months no progress
2019-11-29
Hearing aid app
Instead of improving this app is worse than the app I had 3 years ago. Only one side works and I can’t shut out the noise when I use streaming. It’s frustrating to use and I’m at the point of delete and use my iPhone headset
2019-11-24
Wont connect
Just quit connecting. Use ios13.2.3.
2019-11-23
Unreliable
I’ve had days when the hearing aids will not hock up to my iPad without turning my iPad off than back on a couple of times. Even than sometimes doesn’t work so go and try turning on my iPhone (only use when away from the house) what does it do 1 hearing aid hocks up to the iPhone and the other hocks up to the iPad (forgot to turn the iPad off). I don’t know if it’s the app or the hearing aids put will change the program that I use. They will also change volume on its own.
2019-11-11
Option to turn off the nag screen
No option to disable the nag screen for the data gathering. The answer is no!
2019-10-31
Resound must fix this app!
It seems that updates simply do not work reliably. Bluetooth is spotty at best. Both ears kick in and out without any apparent reason, while I am seated. I can no longer access my hearing aid controls through my iPhone 7 and can no longer get the clip on mic to work. I advise people to look for another brand of hearing aid. I will be switching once mine no longer work manually. At ca. CAN $6,000 I am disappointed.
2019-10-30
Cannot connect to my hearing aid
With recent updates, it consistently cannot connect to my hearing aid till i reboot my iphone. I need to reboot my iphone once every couple of days for it to connect.
2019-10-29
Works sporadically with IOS 13
This used to be a reliable app that worked well. In the good old days (one month ago) I could stream music to my device. With the latest iOS update it works sporadically. Disappointing
2019-10-23
IOS 13 update
Since the last update my video sound while using my aids on Bluetooth will not transmit to the hearing aids. This includes my cell phone, news video and various audio apps.
The aids appear to load and I can hear the ping within the app but it will not work outside the app.
Hope you can resolve this soon
2019-10-19
Actually it is terrible
I was advised to buy Resound because it’s designed for iPhone. Big mistake! Do not buy Resound hearing aids because your audiologist or provider says they have a specially designed app for iPhone.What i find most annoying is every morning my setting volumes in each different setting seems to change. I dont want to spend time every day resetting this! The app regularly does NOT open so my volumes on the devices need to be changed manually. It’s doing it right now and this will be the 4th time I’ve had to delete, reinstall, then reset my volumes etc.This is not acceptable! It is a pain in the asset
Ive had to delete and download 3 times since i got this in July. Called tech support and while they were helpful , yet again a notification comes on.
But its my volume settings that want to remain fixed until I change them
2019-10-17
Doesn’t connect to hearing aids with latest iOS update
This was working before but can’t connect to the hearing aids in iOS 13.1.3.
The hearing aids show that their connected on the iPhone settings > accessibility > hearing devices screen but the Resound Smart 3D app can’t connect to the hearing aids
2019-10-05
Agreement Keeps Popping Up
I have an issue since updating. The agreement keeps popping up everytime I open the app. Very annoying. Please fix!
2019-09-24
Notification problem
Like another reviewer, I also have a notification that won’t go away since the software update. Not a big deal but annoying.
2019-09-03
Updated: Good app, only minor issues
***Updated version now supports iOS 13. Thanks Dev team!
The app works well, minor issues with it not remembering my tinnitus settings, but very easy to change it back to what I need.
The interface is fairly clean and modern, easy to figure out what I need to do in it. Would like the ability to remove one of the presets (phone program) and replace it with my own custom program though so that when I press the hearing aid button I can cycle to my custom program instead of the phone program.
2019-09-03
Notifications
Now since update I have one notification that won’t go away
2019-01-15
Not Working
When first purchased my hearing aids this app worked great. After several months the app freezes in demo mode even after I have reset numerous times. Not user friendly and I do not recommend this app. I am going for the second time back to Costco, as they thought it was an iPhone glitch which it is not.
2018-12-05
Resound 3D app won’t detect hearing aids for me.
Bluetooth control of hearing aids works fine from iPhone 6 native hearing aid function but 3D app won’t detect and freezes. New batteries, rebooting etc makes no difference. Uninstalled and reinstalled several times. No published troubleshooting help from Resound. App doesn’t do what guide says it does for my iPhone 6. I’m disappointed to say the least.
2018-07-03
Connectivity to iPhone AWFUL!
Have iPhone 6, app keeps dropping connection to the phone. This issue has been happening for almost a year now. You would think Resound would be all over this problem. Connection with the iPhone is a key reason for buying Resound hearing aids.
2018-05-23
Volume
It’s hard to set the volume level
A + and - will make it easier to adjust on the phone.
2017-11-25
Since iOS update
Since the new iOS update the Bluetooth can crackle and at times and only one hearing aid will switch on. The app needs to have an update to fix this. My iPhone is less then 3 feet away from my hearing aids and the battery is fully charged. Please update the app to follow the updates from Apple.