Name: Vrbo Owner
Rating: 4.5 (6610 reviews)

Updating

Vrbo Owner

HomeAway.com, Inc.

Released: 2016-02-02

Free 0%

Version 2020.19.0

Free 0%

Version 2020.19.0

Released: 2016-02-02

iPhone Screenshots

iPad Screenshots

Description

The Vrbo Owner Mobile App makes it easy to manage your vacation rental. Stay connected with travellers, manage your bookings, and run your business, anytime, anywhere.

NEVER MISS A BOOKING

Receive alerts every time you get an inquiry or booking request! You can reply to an inquiry and approve or decline bookings directly from your smartphone.

QUICKLY REPLY TO MESSAGES

It’s easy to stay connected to guests before, during, or after their booking. You can read and reply to your messages quickly, with all of your conversations in one place.

EASILY UPDATE YOUR CALENDAR

Add, edit, or cancel a reservation in your calendar with just a few taps. Need to block dates? That’s easy, too.

AND MORE

Edit your listing, update your house rules and policies, and stay in control with the convenience of an app.

What's New in Version 2020.19.0

This release of the Vrbo Owner App features improved security and fixes some bugs.

We are working hard to rapidly improve the mobile experience for Vrbo Owners, and we welcome your feedback.

Enjoy!

Seller

Name

HomeAway.com, Inc.

URL

https://www.vrbo.com/en-ca

Information

Developer

HomeAway.com, Inc.

Version

2020.19.0

Size

98.4 MB

Game Center

VPP Device Licensing

Yes

Rating

Rated: 4+

Compatibility

iOS 13.0 or later

Devices

iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air4, iPad Air4Cellular, iPad EighthGen, iPad EighthGenCellular, iPod touch (6th Generation), iPod touch (7th generation)

Languages

English, French, German, Italian, Japanese, Portuguese, Spanish

App Store: Customer Ratings

Ratings & Reviews

4.5 of 5 (6,610 Ratings)

App Store: Customer Reviews

2020-09-03

Pricing and disrespectful clients

Why does my property say 96$ when I charge 125$. I have a few not so nice messages from a man who booked my place thinking it was 96$. Says he’s calling a lawyer.

I want answers!!!

Not a happy client this is not the first issue since you e taking over from CanadaStays!!

2020-08-19

Why do I prefer VRBO to the rest.......let me count the ways.

1. VRBO allows phone contact with the guest prior to booking. Priceless. I can answer questions and provide helpful information to guests to assist them with their decision. It also allows me to understand who is coming to my home and their purpose. Huge.

2. I get the deposit when the guest books. Unlike AirBnB which holds and uses the funds till after the guest arrives. They are benefiting from a cash flow that. Belongs to the owner sometimes a year in advance. Ridiculous!

3. Most people/guests who book through VRBO are owners themselves and don,t treat my home with entitlement like a motel.

4. International. I get guests from all over the world. 95% of my bookings come from VRBO. They honour my decade of listing.

5. Premier partners have a direct line to a real voice, i appreciated that when Covid Pandemic began.

To improve= bring back the support of video on site

2020-08-06

VRBO don’t short payment a

Good luck getting paid or finding someone to talk to from VRBO. My first booking took 3 weeks to get paid and they shorted my payment by $345.00

2020-07-25

App keeps logging out

App keeps logging out. Only getting notifications of booking from e mail.

2020-07-18

Tech issues on IPad

Good not great site, seems to often give tech issues when you manage on an iPad.

2020-07-15

VRBO review

As a host I’m frustrated with delay in payments. Otherwise I’m happy.

2020-06-24

Worst App

This app is very difficult, if not impossible, to locate information. I go to help to find where and when my payments were deposited and it says through the ‘reservation manager’ which is found through the left hand navigation menu. There is no left hand navigation menu in this app. It says to go to ‘Rules & Policies’ and find ‘Payments’ under there. Firstly, I finally found the buried ‘Rules &Policies’ from hunting around and because I’m a very experienced computer user, however there is no ‘Payments’ listed. Next I tried looking under ‘Account’ where I would expect to be able to find and change my information such as contact information, password, banking information, but no. I can’t locate where to do this anywhere in the app. Extremely frustrating. This app needs a major redesign and better ‘Help’ that tells you exactly and correctly where to find things.

2020-06-16

VRBO WEBSITE SERVICES

Extremely disappointed!!! The worst experience I’ve ever had. Costing me income and guests. Also causing me anxiety and made me breakdown on the phone. Do not deserve even one star!

2020-06-13

Issues

This past week issues with app such as errors to reply messages and guests unable to book dates. Has this been resolved

2020-06-08

Malhonnête

J’ai fais affaire avec eux pour un problème sur une location annulé . J’ai pas reçu d’aide du tout 😢

2020-05-21

Bookings in Florida

VRBO and HOMEAWAY are suppose to follow state rules for booking in Fl during COVID emergency. No bookings under 30 days. I had a 4 day booking go thru. I could not stop it from my end. Taking too long to address this and give the poor traveler her money back, I am very unhappy with this.

2020-04-21

Easy

I’m a new owner and setting up was a tiny bit difficult however your help desk and this App are amazing. Both make me feel like I’ll be able to do this no problem! Thanks for making things EASY!

2020-04-07

Great updates made!

This latest update has made Homeaway Owner much more functional and we can do just as much by mobile app as we can do on our pc. Really happy with the app!

2020-02-17

Cannot change or view daily per person supplement in the app.

You have to go to the Dashboard on your browser to get full functionality. The app does not tell you that. The info is simply missing and you have to phone in to help desk to find out

2020-02-07

Complant

I don’t like the fact that I can’t give my phone number to clients. Our rental is in a popular Mexican resort for Canadians. So people are there and the want to see the place before they book for the following year.

There is one right now looking for 5 months a $ 10000 booking.

Another complaint of mine is that you don’t allow reviews from Canadian clients. I complained before but received no reply from you as to why that is.

Steve Freeman

2020-01-28

Not pleased

They charged me twice for one rental last year and after SO many calls and emails they would not admit fault nor understanding of what happened. Not impressed...

2020-01-16

Easy to use!

I have used the Owner App ever since posting a rental property on VRBO / Home Away and it has been great.

It allows me to respond quickly to inquiries and bookings and keeps all the information regarding the property as well as the bookings in one place. Very user friendly.

2020-01-13

M’y calendes it is suppose to synchronise With the onde on RbnbAnd is not eh y

Why

2019-12-28

Vrbo app

I have encountered a couple of problems. The feed is not working presently and sometimes the calendar is blank.

2019-12-13

Great hosting platform

I have had some great guests using this site

2019-12-12

Work on

Need easier way to add in info like I want to ask for picture photo cell contact email and ID whiteout doing an upload of a contract that’s too complicated. App needs easier improvement of adding photos too.

2019-11-16

Commentaire

Trop d’anglais , je dois souvent demander de l’aide pour la traduction.

2019-11-16

Love Vrbo!

They really have it down pat. Very organized and easy to use.

2019-11-11

Vrbo difficultly

The vrbo calendar and template is not at all as user friendly as airbnb, and as well the ability to add photos is different and difficult for vrbo therefore 99% of my bookings come from other booking engines

2019-11-03

Cost

The cost is of use has increased massively over the last few years.

2019-10-24

Hard to use

Not very intuitive. You have to hunt for some settings. Looks like the Interface was designed by a programmer with little GUI skills

2019-10-20

Needs improvement

No where near as user friendly as Airbnb.

2019-10-18

Mediocre

The owner portal of HomeAway/VRBO is very cumbersome to navigate and deal with.

2019-10-17

Access to guest reviews before booking

We enjoy the options on this app for the most part. It would be nice to view reviews of the guests before accepting their reservation.

2019-10-14

Too many features missing

Can’t do much on app compared to website. Very frustrating in this day and age.

2019-10-13

Review

I find VRBO is prompt, professional and on point when I need help! Thanks for your great input!! Thanks Helen

2019-10-09

Not as easy user friendly as AirBnb but better bells and whistles

I have been using VRBO exclusively for the last 2 years and I find that the user interface can be a little finicky but overall it is better than Airbnb for a number of reasons.

I would say the 2 things I like better are the owner support and all of the property tools they provide to set market price , track competitive metrics and manage our guests.

Even though the owner pages can be tricky to navigate - once you figure out how to use the different tools I find the site to be very informative and useful. My favourite are the rankings and market maker pages.

The only small complaint about VRBO is that the site can be glitchy. For instance my “rent potential” has been set to a ridiculously low and even though I have called them and sent them messages this is never corrected. It’s not a big deal - just a little annoying.

2019-10-07

Excellent Guest

2019-09-29

Pigs

The place was left disgusting, would never entertain having these people back, pop spilt on floors walls the list goes on. We have never had guests like this before

2019-09-23

Ok

I have a hard time changing availability status... seems I can never find the right page or calendar. Totally not intuitive .

The rest of the site is ok.

2019-08-14

Horrible app

Web pages embedded in the app - compared to Airbnb this app is -1 star

Cannot add financial information (account number, transit...) - fields are there but cannot type in them.

Calendar availability- impossible to setup dates as part of the wizard. Can choose the dates but then the bottom part where you have 2 buttons cannot be fully seen/clicked on.

Not sure about the service yet - but app experience on my iPhone Xs simply put is horrible/sucks

2019-08-08

Review

Can’t see anyone’s profile when they inquire.

2019-07-29

Hmmph

I get “oops” messages 90% of the time from vrbo

2019-07-07

Impossible to use

App and customer service are terrible

2019-07-03

Easy peasy

Very easy app and works on all of my devices!

2019-06-26

Cancellation System Problem

Been trying for several hours to cancel someone’s appointment but keep getting this ridiculous ‘internal server error’

I called support a few hours ago and they said to wait an hour.

Guest has to cancel on compassionate grounds.

Please fix your faulty cancellation system.

2019-06-26

App

It would be convenient to be able to make all changes on app as on computer eg. change cleaning rates, etc.

2019-06-02

Good App, lots of bookings but...

I’m really liking the site for hosting and we were fully booked for the summer by mid March but there are a few things I would like to see.

1) that the security deposit not be paid out, just available for us to charge against if there are issues.

2) I was very disappointed that it was not clear how the fees worked. I didn’t know about the flat 495/yr fee until after we already paid more than $1,200 in booking fees for this season.

3) I would like more flexibility in the additional fees such as the ability to add my own heading and details. We do a refundable cleaning fee and it doesn’t work well with the current setup.

4) Overall the fees are high. Guests are charged much more than if they book through other sites.

On a positive note support is excellent and always available. This is in sharp contrast to other sites who have staff who barely speak the language and mostly only know how to deal with standard issues.

2019-05-14

VBRO bring us lots of renters

VBRO app platforms makes renting out our cottage easy and secure. I always feel confident that the renters will pay and have had no cancelations since beginning renting with VBRO in 2017.

2019-04-15

App fees

I like the app and feel I have no other choice but to use it but the fees keep increasing. You added user fees and said it was to keep the owners fees down. You deduct a percentage for taking the payments and now make it mandatory for fees to be paid. I have to keep my rents low to attract tenants. I pay the same as the rental properties that charge big bucks. Not affordable or fair for the little guys!!

2019-03-14

Latest Update - calendar blank - listing not loading

Just did latest update .... calendar is completely blank, my listing is not loading

2019-03-10

App for Home Away

I like the app for owners.

2019-02-20

Not a fan.

This website is not user friendly. They overcharge for their fees compared to AirBNB and the service is much less client and owner centred. I've had nothing but complicated interactions with the site and employees. If I didn't get bookings through it I wouldn't use it.

2019-02-09

I love being a VRBO owner

I love being a VRBO and the benefits of short term renting. I find the owner app to be easy to use and practical from my iPad or iPhone when I’m away from my desk top computer. I can respond to customers and customer needs immediately.

I like that I can refund a guest’s damage deposit as soon as they vacate to build guests satisfaction and trust.

It’s also easy to check my calendar so I can make plans outside of my business. I do wish the booking calendar would interface with my iPhone calendar however.

Great app.

Vrbo Owner

iPhone Screenshots

iPad Screenshots

Description

What's New in Version 2020.19.0

Seller

Name

URL

Information

Developer

Categories

Version

Size

Game Center

VPP Device Licensing

Rating

Compatibility

Devices

Languages

App Store: Customer Ratings

Ratings & Reviews

Pricing and disrespectful clients

Why do I prefer VRBO to the rest.......let me count the ways.

VRBO don’t short payment a

App keeps logging out

Tech issues on IPad

VRBO review

Worst App

VRBO WEBSITE SERVICES

Issues

Malhonnête

Bookings in Florida

Easy

Great updates made!

Cannot change or view daily per person supplement in the app.

Complant

Not pleased

Easy to use!

M’y calendes it is suppose to synchronise With the onde on RbnbAnd is not eh y

Vrbo app

Great hosting platform

Work on

Commentaire

Love Vrbo!

Vrbo difficultly

Cost

Hard to use

Needs improvement

Mediocre

Access to guest reviews before booking

Too many features missing

Review

Not as easy user friendly as AirBnb but better bells and whistles

Excellent Guest

Pigs

Ok

Horrible app

Review

Hmmph

Impossible to use

Easy peasy

Cancellation System Problem

App

Good App, lots of bookings but...

VBRO bring us lots of renters

App fees

Latest Update - calendar blank - listing not loading

App for Home Away

Not a fan.

I love being a VRBO owner