Can’t add tickets
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StevenCosens –
2022-04-05
Version 1.33
Why can’t I add tickets to this app that I have purchased and I have the email with tickets ??
Updating
iPhone Screenshots
Description
Manage your VIA Rail train trips on the go. Get instant access to your itinerary, boarding pass, train schedules, and make changes along the way. Get on board with our app! New design to make it easier and more convenient.
- Check your train’s status in real time
- Obtain your boarding pass and add it to Passbook
- Book, pay, change or cancel (possibility of booking based on past trips and/or using rail passes)
- See train schedules
- Add your trip to your calendar
- Share your itinerary
- Get station information and a list of onboard services
- Check your baggage allowance
- Create a customized profile
Login with your existing traveller profile or VIA Préférence account: your profile preferences, upcoming trips and rail passes information will be synced to the app
This app is optimized for iPhone X and higher..
Get on board
What's New in Version 1.33
Thank you for using the VIA Rail app! We update our app as often as possible to make it faster and more reliable for you.
You will find in this new version improvements to existing features, such as the Arrivals and Departures schedule tool, and fixes for occasional bugs.
Your feedback and suggestions make the app better with each release.
Questions, comments, or suggestions can be sent to webmaster@viarail.ca. We look forward to seeing you on board soon!
Seller
Name
Concettina Manna
Information
Developer
Categories
Version
1.33
Size
27.2 MB
Game Center
No
VPP Device Licensing
Yes
Rating
Rated: 4+
Compatibility
iOS 10.0 or later
Devices
iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SEThirdGen, iPad (4th Generation) (Wi-Fi), iPad (4th Generation) (4G), iPad (5th Generation) Wi-Fi, iPad (5th Generation) Wi-Fi + Cellular, iPad (6th generation) Wi-Fi, iPad (6th generation) Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro (9.7-inch), iPad Pro (9.7-inch) (Cellular), iPad Pro 12.9-inch (2nd generation), iPad Pro 12.9-inch (2nd generation) Wi-Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi-Fi + Cellular, iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (3rd generation) Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini (5th Generation), iPad mini (5th Generation) Wi-Fi + Cellular, iPad (7th generation) Wi-Fi + Cellular, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (2nd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (4th generation) Wi-Fi + Cellular, iPad Air (4th Generation) (Wi-Fi), iPad Air (4th Generation) (Wi-Fi + Cellular), iPad (8th generation) Wi-Fi, iPad (8th generation) Wi-Fi + Cellular, iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (3rd generation) Wi-Fi + Cellular, iPad Pro 12.9-inch (5th Generation), iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular, iPad (9th Generation), iPad (9th Generation) Wi-Fi + Cellular, iPad mini (6th Generation), iPad mini (6th Generation) Wi-Fi + Cellular, iPad AirFifthGen, iPad AirFifthGenCellular, iPod touch (6th Generation), iPod touch (7th generation), Apple Watch Series 4, Apple Watch Series 5, Apple Watch Series 6 (GPS), Apple Watch Series 6 (GPS + Cellular), Apple Watch Series SE (GPS), Apple Watch Series SE (GPS + Cellular), Apple Watch Series 7 (GPS), Apple Watch Series 7 (GPS + Cellular)
Languages
English, French
App Store: Customer Ratings
All Versions
2.0 (440 Ratings)
App Store: Customer Reviews
Unreliable
–
Jerry2.0 –
2022-03-25
Version 1.33
Used to work, now janky. Will show my upcoming trip, then open it a few minutes later and says I have none. Almost missed my train because it wouldn’t display my boarding pass so I had to wait in line for a printed one. Please fix!
App just stopped working
–
🤪🤪🤫🤫🤘 –
2022-03-24
Version 1.33
I had been enjoying this app, until it just stopped working. It would not show my upcoming or completed trips. I could also not close certain windows. I had to delete the app and reinstall. A pain while travelling.
Need improvement
–
yellowsubmarne –
2022-02-18
Version 1.32
Not able to use Apple Pay, PayPal. It’s quite painful to enter credit card info manually each time. Please improve the app.
Booking impossible, returns 403 error
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Vhfofji –
2022-02-17
Version 1.32
Fix it!
Broken App
–
Djm20198612 –
2022-02-07
Version 1.32
App is broken.
Slow, clunky, ugly, buggy
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timothyvincentho –
2022-02-06
Version 1.32
This is probably one of the worst apps I’ve ever used. Spare yourself a headache and just use the website.
Does not work
–
No one3456678 –
2022-01-22
Version 1.32
This app does not work at all. Tried logging in after updating. Goes to a white screen. Nothing happens.
Garbage App
–
Thatsweak70 –
2022-01-10
Version 1.32
If I could give ZERO stars I would.
VIA stranded me for 4 days with NO compensation…. In -30 degree weather!
They do not updated when trains are cancelled.
When you call…. They’re completely useless!
Never will I give my money to this horrendous company again.
JUST FLY…. Or drive yourself if you can.
WORST CUSTOMER SERVICE EVER.
So sad for a National Railroad
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euchreboy –
2021-12-19
Version 1.32
Could not even register for an account.
Excellent apps !
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ChartreuxMan –
2021-12-11
Version 1.32
Bonjour ! Pouvez-vous renommer l’icône svp: ViaRail pour VIA Rail !!! Merci :)
Decent but needs a fix
–
either –
2021-11-26
Version 1.31
It’s mostly a reliable app that lets you generate a ticket for your wallet. However, some screens have the “close” button at the very top left right under the button to switch to the previous app so that’s frustrating.
404 when booking
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arturoUXes –
2021-11-17
Version 1.31
Book a trip option leads to a 404 error
Menu is not updated
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Tjoubliiaahn –
2021-11-08
Version 1.31
In the past, for confirmed trips in business class, when you click “on board” then “menu”, it will show the actual meal choices that are available on that specific train (choice A is, choice B is, choice C is). Nowadays, that menu is just a generic “hot meal or fruit plate with drinks”. I prefer knowing beforehand what are the selections, as the PA system on the train is not always ideal.
Possibly the worse app ever
–
Huge chimp –
2021-11-04
Version 1.31
You can not select passengers from your list. The buttons “close” is often not active. App is slow to refresh. You need to enter personal information again when check out while all of them are saved in profile. How can you go live with this quality??!!
Give Via Rail a BAD name…
–
Schawck –
2021-10-16
Version 1.31
Can’t log in, can’t actually do nothing… don’t bother using this app.
You can’t even login
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apr..... –
2021-09-29
Version 1.31
You can’t login and continue as guest gets error occurred. TBH It’s better to remove the app from AppStore.
You can’t even book a trip on the app?
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s.c.7. –
2021-09-29
Version 1.31
You can check on your current already paid for tickets (not that it’s actually live updates, THEYRE usually wrong) but you can’t even book or pay for another trip??? You still have to visit the website or call? What is the point??? There’s not even an easy booking link to find like come on. Via rail needs to be more consumer friendly since you’re already ripping us off for crap slow services and no rails. Also why don’t you ever respond to negative feedback? Such crap.
Totally flakey
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QuadratCom –
2021-09-24
Version 1.31
I took a trip to Ottawa two weeks ago and the app worked fine. Now I can’t even log in. The app keeps complaining that there’s no Internet connection. With the latest update (1.31, Sept. 2021) I still can’t log in but the message is now “An Error Occurred.”
Discounts are a joke
–
Mags Chesterton –
2021-09-16
Version 1.30.1
Hardly usable. CAA can only be used 5 days prior to booking and other corporate discounts do not apply to tickets purchased for my children. Final submission of booking (which takes forever) is met with “error.”
Useful
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googoogagafb –
2021-08-27
Version 1.30.1
Useful. As I understand it this will be replaced soon. Doesn’t work with vpn btw
What a terrible app
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danschaumann –
2021-08-26
Version 1.30.1
Why do businesses release useless apps like this? I thought it might make it easier to keep track of my upcoming tickets, I logged in but I get the message “you have no upcoming trips booked”. It’s also very difficult to navigate. The digital clock on my phone is right on top of the “close” button and it wasn’t letting me close the window. What a joke.
My bookings needs updating
–
Iralty –
2021-08-25
Version 1.30.1
I booked and paid for a train trip for my daughter but only I can see the booking information in the VIA app. I’m not the one on the train, she is.
The actual passenger should be able to add the booking to their app too given the booking number and last name similar to airline apps.
Please add this needed feature to the next version. Thanks.
No landscape mode for tablets
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threesixtycreative –
2021-08-22
Version 1.30.1
An app on the iPad with no landscape mode is a non-starter.
I’ll use the website until the app is finished.
Absolutely unusable
–
RichHomie_darkwing –
2021-07-27
Version 1.30.1
Slow
Can’t perform payments
Doesn’t cache pre selections, so I have to go through the whole process of picking the schedule EVERY TIME the payment fails because the app sucks.
Use the browser (it is slightly better)
Unable to log in (update, working now)
–
StanInToronto –
2021-06-29
Version 1.30.1
Unable to log in using my email or preference number and I have ensured password is correct with no avail. Error says “Please check your network connection to the internet and try again” - tested wifi and 5G connection, it it working fine.
Update: all seems to be working fine after trying again the next day. Although glitchy and with an outdated user interface, the app provides all its necessary information for viewing booked travel. I really only wanted to add the ticket to my Apple wallet and that works great. I would still use their online website for future bookings instead of this app.
The UI Needs Help
–
alavon –
2021-04-22
Version 1.30
I feel like with each app update the developers are trying make the UI more modern and useable, but in reality it keeps getting worse. Unfortunately, despite this app only being a few years old, it’s visual style has become quite a disaster.
All of the UI elements seem very disconnected; and some parts of the UI are being stretched on some phones. There is a weird black top bar and bottom white bar on the iPhone X series around the rounded edges.
The messy visual stylings make the app very uncomfortable to use. I hope they start fresh with a version 2.0 that properly supports all screen sizes and has a style-consistent user interface.
Limited functions
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Ryan Bougie –
2021-03-12
Version 1.27
I wanted to check the train schedule and it appears that you can’t do that without creating an account. This app is not worth the time in my opinion. Back to the website I go.
Sucks big...choo, choo
–
Luke97 90 –
2020-11-27
Version 1.27
Tried for half hour to book a train, gave up.
Awful app
–
Cherubrad –
2020-09-07
Version 1.26
All of the pop up windows for personal information fail to scroll forcing you to use the website anyways. Save yourself the data and skip downloading this app.
Appalling user experience
–
NikoToronto –
2020-08-24
Version 1.22.7
How can it be THIS difficult to do something as simple as book a train ticket? Account username and password required to book a trip? Awful. Absolutely terrible search experience and navigation. No reasonable way to modify search criteria, just have to start again from scratch. Might have to give up and drive instead.
2020....still no tablet/landscape mode.
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Zak197 –
2020-08-20
Version 1.22
Why bother with an update if you don’t update the UI?
No functionality
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Mademam 2012 99 –
2020-02-20
Version 1.21
Basic functionality in travel apps is missing. No adding by reservation number, for example. I’d like so see someone to redesign the app navigation, we could basically the navigation from a better travel carrier app like WestJet (which is very very good).
Not reliable at all
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Geekyaud44 –
2020-02-13
Version 1.26
There was a blockade on tracks that made Via cancel all their trains between Montreal and Toronto and the app never specified that. According to it the train was on time and arrived at Toronto when it did not even quit the station.... One chance that I looked on the website because if I had just looked the app I would have travel to the station for nothing....
No showing cancel
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BossaNesta –
2020-02-10
Train where cancel because of protest but app didn’t show any thing
Useless
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deterformeget –
2020-02-08
Can't select the trip of my choice. It says please select your trip from various points in the day but there is no way to actually select anything. End of story. Half an hour wasted. Did not expect such amateurish crap from a major rail company. Get some real Web and App developers and get the job done. This is 2020 for crying out loud. If you want me to use your product you really have to improve.
App does what it does, but accessibility is an issue
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PandaGuy1961 –
2020-02-06
I use the app on an iPad Pro. I am also visually impaired. Very visually impaired.
I adjust the iPad font size to use much larger fonts so I can see things, unfortunately,., the app does not scale properly with larger fonts. Please fix this
Payment wont work
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Unicornpoopflamingo –
2020-02-05
I ve spent 3 hrs trying to book and pay, buy it doesnt let me pay. I tried with three diff computers and cards but nothing.
Worked well for me aside from all the negative comments
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JamrocPapi –
2020-02-03
I’m on an iPhone 11 Pro, I’ve read a lot of reviews where people say it’s a crappy app. It seem to work just fine. I personally think give it a try before listening to the negative comments it might just work for you as it did for me.
Not helpful
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CamTurner –
2020-02-03
There’s a text field to enter train stations and after pressing search, it tells the user the station name is invalid and you must select from a nonexistent drop down list.
Won’t load purchased tickets.
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v2319 –
2020-01-30
This app used to work for me. I could see my tickets and easily scan them. Now it never shows me trips and tickets so I have to zoom in on the email to get my ticket scanned.
Easy to Use and reliable
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Rhuad55 –
2020-01-22
I commute by Via train daily, use a commuters pass and find the app easy to use to book trains, monitor my account and check train status. Once you book tickets, you can view all your bookings on the first page by scrolling up or down, view your boarding pass and add it to your wallet where it’s available for scanning without having to open your phone. You can even set up an alert that lets you know when the train is arriving. Wish it was compatible with my iWatch. Maybe next upgrade?
Not an IPad app
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McMuskey –
2020-01-13
This app is embarrassing for Via Rail. This is in no way shape or form an iPad app, it is literally for a much smaller phone screen. I will update with more stars when Via updates this for a tablet.
Can’t even buy a ticket
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Mic93 –
2019-12-31
What kind of national train app doesn’t let you buy a ticket on their new and improved app as a guest? Get your money back from the développer, Via!
nice improved app
–
myme71 –
2019-12-11
the application is easy to use and ui is quite nice. I can easily search and book trips. No need to print on paper since my boarding pass is displayed on the app. Paper free, nice work VIA.
Via app
–
Lc21732 –
2019-12-10
Appreciate via sending me an email and response back with regards to the login issues. Have to give them a better rating strictly on response time and a tentativeness as even the staff were providing updates and apologizing.
Credentials issue is fixed
–
aldunne –
2019-12-10
A few days ago I rated this app 1 star because they introduced an issue recognizing login credentials. Previously I had used this app for 2+ years without any problems. The new version 1.22.7 seems to fix the login issue. I have rated the app 3 stars for fixing the issue. I will update the review when I try out the new UI features they are claiming.
Much improved
–
boyaremyarmstired –
2019-12-10
This app used to frustrate me to no end and I would frequently use the mobile site as an alternative. This is a great update. Much better layout, feels quicker to navigate.
Good to great app
–
asenhar –
2019-12-09
I’ve used this app since the first iteration and each version has been an improvement. There have been a few times when logging in was an issue but it was also happening on the VIA site and was soon resolved. Quick ticket purchases, updates on days of travel and notices when necessary signal to me consistent attention to my travel needs. The new clearer/cleaner screens make it easier, in particular, seeing and using the e-ticket. Well done.
Needs a lot of work.
–
Jonathan 514 –
2019-12-09
The boarding pass QR codes that get stored in the Apple wallet are on a black background and the scanners on the train can’t read them...
Great but need to improve communication
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CanuMcGill –
2019-12-09
This is a great app. I wish the IT team had a better budget and communication. They updated the app at midnight and the previous app did not work anymore. Cédric
Don’t waste your time!
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Klytaimnestra –
2019-06-11
Version 1.19
When you have wasted 45 minutes trying to book a one way ticket from Toronto to Montreal and had to begin all over again to check the price for every single different train, and for every different class on every train, and you had to add the destinations and date and starting point again every single time, and then discover that as you add all of the information about the passengers, if you press the wrong little X once then you’re back at the starting point ONCE AGAIN ANOTHER TIME , and then it won’t take your credit card because it’s been two weeks since you last used the credit card and therefore you are probably lying and you’re going to have to phone your bank and spent 30 minutes on hold so that they can confirm that you are actually the owner of the card, and discover that VIA routinely does this every single time anyone uses a credit card, and you have now wasted an hour and 15 minutes just booking a single train ticket, you will realize, as I have done, that you should never ever ever in 1000 years use this app again. BOOK BY PHONE.
iPhone X support
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Schuurman79 –
2019-04-12
Version 1.18
This app needs to be updated for iPhone XS
Text Scaling is broken
–
Scootaloose –
2018-10-01
Version 1.15
It seriously looks like an upscaled iPhone 5 screen on my 7 Plus
Doesn’t Support New iPhones
–
Reid Tait –
2018-09-30
Version 1.15
The iPhone X has been out for nearly a year, the iPhones Plus for four years, yet this app doesn’t support Witcher’s screen size natively. Using this app on any modern iPhone is a terrible experience.
Sucks big time
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hkgkgf –
2017-08-29
Version 1.7.3
Couldn't even login on first attempt using this app. Don't waste your time with this one
Ok
–
SirGanjah –
2017-08-16
Version 1.7.3
The app is not optimized for bigger screens, It's being stretched.